Role at a glance
- Salary
- $17.21 – $24.51/hr
- Location
- Remote - US - Texas Remote - US - Illinois - Virtual Location - Illinois
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- 2+ years of customer service experience
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Role Summary
The Technical Support Associate joins Blink’s Customer Service/Technical Support team to provide deep technical support for Blink’s Home Security product suite. The role helps customers with home networking and mobile device configurations while contributing product feedback, solution documentation, and support process improvements.
What You'll Do
- Provide prompt and detailed customer support by phone and email.
- Work with customer support teams to maintain consistent, high-quality support.
- Understand how customers use Blink products to resolve issues and maximize their investments.
- Recommend product changes, document solutions, and automate log analysis.
- Drive projects that improve support-related processes and support Blink Subscription service.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Required
- 2+ years of customer service experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in German
Preferred
- Work rotating shift schedules and variable days off
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Do you have a reputation of being highly technical? Are your peers in awe of your Customer Service skills and troubleshooting skills? Do you have an innate passion for driving Customer Success through critical thinking and creative approaches? If so, then Blink’s Customer Service (CS) Technical Support team would like to talk to you!
Hours are Sun-Sat with a combination of 4x10 or 5x8 schedules.
Key job responsibilities
- Providing prompt, efficient, detailed service by engaging directly with Blink’s customers via phone and email
- Working with other customer support teams to ensure a consistent and high-quality level of support
- Being a voice and advocate for our customers when something doesn’t feel right
- Working with customers to understand how they use Blink’s products to resolve their issues and maximize their investments
- Acting as an advocate for our customers by reporting and acting on observed areas for improvement
- Actively seeking solutions to customer needs, communicating trends to leadership, and suggesting innovative solutions on behalf of the customer experience
- Assisting with customer communication during Blink’s critical launches and support events
- Working across the customer service spectrum to ensure a consistent and highest-quality level of support
- Developing detailed knowledge about specific product lines and features
- Driving projects that improve support-related processes
- Supporting Blink Subscription service
A day in the life
As a Technical Support Associate in the CS/Technical Support team, you’ll work on problems at a deep technical level not normally experienced in a typical consumer environment. You will support our Home Security product suite and help customers navigate their own home networking and mobile device configurations. In addition to solving issues for customers and partners, you’ll be a key player recommending product changes, documenting solutions, and automating log analysis. This position affords a lot of personal growth opportunity.
About the team
Our mission is to provide peace of mind for home owners while they are way from home using our wire-free, battery-operated smart home security cameras.
Basic Qualifications
- 2+ years of customer service experience- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Experience with Microsoft Office products and applications
- Speak, write, and read fluently in German
Preferred Qualifications
- Work rotating shift schedules and variable days offAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.
USA, AZ, Virtual Location - Arizona - 19.13 - 27.21 USD hourly
USA, CO, Virtual Location - Colorado - 19.13 - 27.21 USD hourly
USA, FL, Virtual Location - Florida - 19.13 - 27.21 USD hourly
USA, IL, Virtual Location - Illinois - 19.13 - 27.21 USD hourly
USA, KS, Virtual Location - Kansas - 17.21 - 24.51 USD hourly
USA, NM, Virtual Location - New Mexico - 17.21 - 24.51 USD hourly
USA, OK, Virtual Location - Oklahoma - 17.21 - 24.51 USD hourly
USA, PA, Virtual Location-Pennsylvania - 19.13 - 27.21 USD hourly
USA, TX, Virtual Location - Texas - 19.13 - 27.21 USD hourly
About the company
amazon
Large Enterprise
Amazon is a global leader in e-commerce and cloud computing, founded in 1994 by Jeff Bezos. Initially starting as an online bookstore, it has since expanded its offerings to include a vast range of products and services, including electronics, fashion, and digital content. With Amazon Web Services (AWS), the company also provides powerful cloud solutions to businesses around the world. Known for its innovation, customer-centric approach, and commitment to operational efficiency, Amazon continues to shape the future of retail and technology, consistently seeking new ways to enhance customer experiences.
Amazon is a global leader in e-commerce and cloud computing, founded in 1994 by Jeff Bezos. Initially starting as an online bookstore, it has since expanded its offerings to include a vast range of products and services, including electronics, fashion, and digital content. With Amazon Web Services (AWS), the company also provides powerful cloud solutions to businesses around the world. Known for its innovation, customer-centric approach, and commitment to operational efficiency, Amazon continues to shape the future of retail and technology, consistently seeking new ways to enhance customer experiences.