Associate Manager, Language Services (Language Management Team)

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Job Description

Associate Manager, Language Services (Language Management Team)

Thermo Fisher Scientific Language Services is seeking an Associate Manager to lead a global Language Management team supporting clinical and life sciences programs. This role combines people leadership, operational oversight, and strategic partnership to ensure high-quality, compliant, and scalable language solutions across a diverse portfolio of clients and content types. The successful candidate will lead a team of inhouse Language Specialists and play a key role in driving operational excellence, quality, and continuous improvement across global language services.

Key Responsibilities

• Lead global Language Services operations, providing subject matter expertise to support clinical and business objectives.

• Manage, coach, and develop a team of inhouse Language Specialists through effective delegation, performance management, and career development.

• Oversee team delivery across language management, Quality Check (QC), and QC coordination activities.

• Drive resource planning, workload prioritization, and skill gap analysis to ensure optimal team performance and scalability.

• Monitor team performance through KPIs and implement continuous improvement initiatives to enhance quality and efficiency.

• Partner cross-functionally with global stakeholders to deliver compliant, high-quality language solutions.

• Act as a strategic liaison between Language Services and senior business leadership, ensuring alignment with organizational goals.

• Ensure adherence to internal policies, processes, and regulatory requirements.

• Lead organizational change initiatives and support the evolution of language services operations.

• Manage staff lifecycle activities including hiring, onboarding, goal setting, performance evaluations, and employee development.

Education and Experience

• Bachelor’s degree or equivalent combination of education and experience.

• Minimum 5+ years of relevant experience in localization or language services (preferably in life sciences or clinical research).

• Minimum 1+ year of people management experience.

Knowledge, Skills and Abilities

• Proven expertise in delivering high-quality, on-time language services.

• Strong understanding of CAT/TMS tools, translation workflows, and linguistic quality processes.

• Demonstrated leadership and people management skills, with the ability to coach, mentor, and develop teams.

• Ability to manage multiple priorities in a fast-paced, global environment.

• Strong stakeholder management and communication skills.

• Experience driving operational improvements and leading change initiatives.

• Solid decision-making and problem-solving abilities.

• Basic financial acumen (resource planning, budgeting, forecasting).

• Strong presentation and facilitation skills.