(Senior)Patient Solution Manager

ROLE SUMMARY: 

This role will be responsible for patient support strategy and operational excellence across Immunology and broad market priorities, with a focus on patient management and follow-up program planning and operations, in-hospital and out-of-hospital follow-up system design and optimization, innovative payment and patient affordability solutions, and cross-partner patient management model exploration. The role will collaborate closely with access, medical, commercial, legal, compliance and external partners to enhance patient continuity of care, affordability and accessibility in a compliant and sustainable way. 

ROLE RESPONSIBILITIES: 

• Plan and operate patient management and follow-up programs to support patient continuity of care and improve patient experience. 

• Build and optimize in-hospital and out-of-hospital patient follow-up systems, including workflow design, partner coordination and execution monitoring. 

• Design and manage innovative payment and patient affordability solutions in collaboration with access, commercial, legal, compliance and external partners. 

• Explore cross-partner patient management models with hospitals, third-party vendors, charitable foundations, academic associations and other stakeholders. 

• Coordinate internal and external resources to improve patient access, affordability and long-term treatment support at national and regional levels. 

• Monitor program implementation, identify operational gaps and continuously improve patient management processes and service quality. 

• Generate patient management insights from program data and field feedback to support business planning and solution optimization. 

• Ensure all patient support programs are conducted in accordance with Company policies, SOPs, Pfizer Values and regulatory guidelines with the highest integrity. 

QUALIFICATIONS AND REQUIREMENTS: 

• Bachelor’s Degree required. Advanced degree preferred. Background in commercial, pharmaceutical, healthcare, access, patient support or program operations is preferred. 

• 5-8 years of experience in healthcare industry, with experience in patient support programs, patient management, access solutions or healthcare operations preferred. 

• Strong project management and operational execution capability, with proven ability to manage complex programs and multiple stakeholders. 

• Solid understanding of patient journey, follow-up models, patient affordability and access-related solutions. 

• Ability to identify operational issues, synthesize patient and partner insights, and translate them into practical support solutions. 

• Strong collaboration and influencing skills across access, medical, commercial, legal, compliance and external partners. 

• Demonstrated strong commitment to integrity, compliance and patient-centric values.