Role at a glance
- Salary
- Not Disclosed
- Location
- China, Shanghai, Shanghai
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- Senior Level 5-8 years of experience in healthcare industry, with experience in patient support programs, patient management, access solutions or healthcare operations preferred.
- Education
- Bachelor’s Degree required. Advanced degree preferred.
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Role Summary
The Patient Solution Manager leads patient support strategy and operational execution across Immunology and broad market priorities. The role develops patient management and follow-up programs, affordability solutions, and cross-partner models to support continuity of care and patient access.
What You'll Do
- Plan and operate patient management and follow-up programs.
- Design and optimize in-hospital and out-of-hospital follow-up systems, including workflows, partner coordination and execution monitoring.
- Design and manage patient payment and affordability solutions with internal and external partners.
- Explore patient management models with hospitals, vendors, foundations, academic associations and other stakeholders.
- Coordinate resources and monitor implementation to identify gaps and improve patient management processes and service quality.
- Use program data and field feedback to generate insights for business planning and solution optimization.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor’s degree required. Strong project management and operational execution capability; ability to manage complex programs and multiple stakeholders; understanding of patient journeys, follow-up models, affordability and access solutions; ability to identify operational issues and translate patient and partner insights into practical solutions; strong collaboration and influencing skills; commitment to integrity, compliance and patient-centric values.
Required
- Bachelor’s degree.
- Strong project management and operational execution capability, including managing complex programs and multiple stakeholders.
- Understanding of patient journeys, follow-up models, patient affordability and access-related solutions.
- Ability to identify operational issues, synthesize patient and partner insights, and translate them into practical support solutions.
- Strong collaboration and influencing skills across internal and external partners.
- Commitment to integrity, compliance and patient-centric values.
Preferred
- Advanced degree.
- Background in commercial, pharmaceutical, healthcare, access, patient support or program operations.
- Experience in patient support programs, patient management, access solutions or healthcare operations.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
ROLE SUMMARY:
This role will be responsible for patient support strategy and operational excellence across Immunology and broad market priorities, with a focus on patient management and follow-up program planning and operations, in-hospital and out-of-hospital follow-up system design and optimization, innovative payment and patient affordability solutions, and cross-partner patient management model exploration. The role will collaborate closely with access, medical, commercial, legal, compliance and external partners to enhance patient continuity of care, affordability and accessibility in a compliant and sustainable way.
ROLE RESPONSIBILITIES:
Plan and operate patient management and follow-up programs to support patient continuity of care and improve patient experience.
Build and optimize in-hospital and out-of-hospital patient follow-up systems, including workflow design, partner coordination and execution monitoring.
Design and manage innovative payment and patient affordability solutions in collaboration with access, commercial, legal, compliance and external partners.
Explore cross-partner patient management models with hospitals, third-party vendors, charitable foundations, academic associations and other stakeholders.
Coordinate internal and external resources to improve patient access, affordability and long-term treatment support at national and regional levels.
Monitor program implementation, identify operational gaps and continuously improve patient management processes and service quality.
Generate patient management insights from program data and field feedback to support business planning and solution optimization.
Ensure all patient support programs are conducted in accordance with Company policies, SOPs, Pfizer Values and regulatory guidelines with the highest integrity.
QUALIFICATIONS AND REQUIREMENTS:
Bachelor’s Degree required. Advanced degree preferred. Background in commercial, pharmaceutical, healthcare, access, patient support or program operations is preferred.
5-8 years of experience in healthcare industry, with experience in patient support programs, patient management, access solutions or healthcare operations preferred.
Strong project management and operational execution capability, with proven ability to manage complex programs and multiple stakeholders.
Solid understanding of patient journey, follow-up models, patient affordability and access-related solutions.
Ability to identify operational issues, synthesize patient and partner insights, and translate them into practical support solutions.
Strong collaboration and influencing skills across access, medical, commercial, legal, compliance and external partners.
Demonstrated strong commitment to integrity, compliance and patient-centric values.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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About the company
Pfizer
Large Enterprise
Pfizer is a global biopharmaceutical company dedicated to the discovery, development, and manufacturing of innovative healthcare solutions. With a strong focus on improving lives through medications and vaccines, Pfizer has played a significant role in addressing various health challenges, including infectious diseases, chronic illnesses, and rare conditions. The company emphasizes research-driven approaches and collaborative efforts in its mission to enhance global health and empower patients through cutting-edge science and technology. Through its commitment to high standards of safety and efficacy, Pfizer continues to shape the future of medicine.