Role at a glance
- Job function
-
Software Engineering & IT Technical Program Management
- Salary
- $119.8K – $234.7K/yr
- Location
- Redmond, Washington, United States
- Work arrangement
- On-site
- Employment
- Full-time
- Education
- Bachelor's Degree
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Role Summary
Microsoft is seeking a Senior Technical Program Manager for the Trusted Technology Group within Corporate, External, and Legal Affairs. The role supports teams engaging regulators worldwide by managing regulatory inquiry operations, improving processes and tools, and strengthening collaboration across the regulatory engagement ecosystem.
What You'll Do
- Manage the vendor team responsible for triage, routing, assignment, and tracking of regulatory and consumer inquiries across multiple...
- Monitor incoming regulatory inquiry volume and ensure efficient triage, routing, and timely assignment.
- Identify appropriate project management for large, high-impact regulatory inquiries from intake through resolution.
- Develop and execute improvement plans to strengthen response quality, speed, and consistency.
- Drive innovation and efficiency in operations, processes, and digital tools, leveraging artificial intelligence and other technologies...
- Provide subject-matter guidance on regulatory inquiry handling, escalation paths, and best practices.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor's degree and 4+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience; 2+ years managing cross-functional and/or cross-team projects.
Required
- Bachelor's degree
- 4+ years experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience
- 2+ years of experience managing cross-functional and/or cross-team projects
Preferred
- Bachelor's degree and 8+ years experience engineering, product/technical program management, data analysis, or product development, or...
- 6+ years of experience managing cross-functional and/or cross-team projects
- 1+ year(s) of experience reading and/or writing code
- Experience in Dynamics CRM
- Expertise in privacy, digital safety, accessibility, responsible AI and/or related fields
- Ability to make risk-based decisions that involve tradeoffs
- Ability to persuade, influence, collaborate, and build trust with stakeholders
- Keen interest in Microsoft products and advanced technologies, including artificial intelligence
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Microsoft is looking for an experienced technical program manager to join our Corporate, External, and Legal Affairs (CELA) team as a Senior Technical Program Manager for the Trusted Technology Group (TTG). The role would sit within a centralized operations group and provide support to teams across TTG including Privacy, Digital Safety Unit, Enterprise Resilience and Crisis Management, Tech for Society, and Accessibility as they engage regulators around the world. TTG is responsible for advancing Microsoft’s trust strategy by engaging with regulators, customers, and other external stakeholders as well as engineering and business and engineering groups internally. TTG also develops and maintains internal standards and contributes to core governance and compliance functions.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Operations & Intake Management
Manage the vendor team responsible for the triage, routing, assignment, and tracking of regulatory and consumer inquiries received by Microsoft for multiple domains.
Monitor incoming volume of regulatory inquiries across multiple domains and ensure efficient triage and routing.
Ensure timely assignment of regulatory inquiries to regulatory engagement teams, balancing workload and expertise.
Identify appropriate project management for large, high-impact regulatory inquiries from intake through resolution.
Program Improvement
Develop and execute improvement plans that strengthen end-to-end response quality, speed, and consistency.
Drive innovation and efficiency in TTG’s operations, processes, and digital tools, leveraging artificial intelligence (AI) and other technologies where appropriate.
Partner with engineering, support, and other partner teams to identify gaps and inefficiencies surfaced through regulatory engagements.
Stakeholder Engagement
Monitor the health of working relationships with internal stakeholders and partner teams.
Develop and implement strategies to improve collaboration, communication, and trust across the regulatory engagement ecosystem.
Guidance & Enablement
Provide subject-matter guidance to the vendor team supporting the Regulatory Inquiries Program and partner functions on regulatory inquiry handling, escalation paths, and best practices.
Culture
Foster a growth-driven mindset and learning culture in TTG and across CELA.
Qualifications
Required Qualifications
- Bachelor's Degree AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 2+ years of experience managing cross-functional and/or cross-team projects.
Preferred Qualifications
- Bachelor's Degree AND 8+ years experience engineering, product/technical program management, data analysis, or product development OR equivalent experience.
- 6+ years of experience managing cross-functional and/or cross-team projects.
- 1+ year(s) of experience reading and/or writing code (e.g., sample documentation, product demos).
- Experience in Dynamics CRM.
- Demonstrated expertise in privacy, digital safety, accessibility, responsible AI and/or related fields, with an understanding of the interplay between these digital regulatory domains.
- Ability to make risk-based decisions that involve tradeoffs.
- Ability to persuade, influence, collaborate, and build trust with stakeholders.
- Keen interest in Microsoft products and advanced technologies, including artificial intelligence.
Technical Program Management IC4 - The typical base pay range for this role across the U.S. is USD $119,800 - $234,700 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200 - $261,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
About the company
Microsoft
Large Enterprise
Microsoft is a global technology leader that empowers individuals and organizations to achieve more through innovative software, services, and devices. Founded in 1975, the company is best known for its flagship products like the Windows operating system and Microsoft Office suite. In addition to personal computing, Microsoft is a leader in cloud computing with its Azure platform, providing a range of solutions for businesses to enhance productivity and efficiency. With a strong commitment to sustainability and accessibility, Microsoft continues to drive technological advancements that shape the future of work and learning.
Microsoft is a global technology leader that empowers individuals and organizations to achieve more through innovative software, services, and devices. Founded in 1975, the company is best known for its flagship products like the Windows operating system and Microsoft Office suite. In addition to personal computing, Microsoft is a leader in cloud computing with its Azure platform, providing a range of solutions for businesses to enhance productivity and efficiency. With a strong commitment to sustainability and accessibility, Microsoft continues to drive technological advancements that shape the future of work and learning.