Role at a glance
- Job function
-
Software Engineering & IT Software Engineering
- Salary
- Not Disclosed
- Location
- Austin Metro Area, Texas, United States
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- 5 years hands-on experience developing on the ServiceNow platform (ITSM, HRSD, or CSM) 5 years hands-on experience developing with NON ServiceNow platform solutions 5 years experience building REST/API integrations with external services
- Education
- Bachelor's degree in Computer Science or relevant work experience
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Role Summary
Develops ServiceNow solutions across ITSM and HRSD, including integrations with Apple's internal GenAI services. The role builds AI-enabled features and workflows for employee IT and HR services and contributes to their delivery and ongoing support.
What You'll Do
- Develop and configure ServiceNow applications, workflows, and UI components across ITSM, HRSD, and related modules.
- Build integrations between ServiceNow and internal GenAI services, exposing features through Service Portal and Workspace UI.
- Implement GenAI capabilities such as intelligent triage, automated resolution suggestions, conversational interfaces, and predictive...
- Collaborate with process owners, product teams, and infrastructure teams to translate requirements into technical solutions.
- Develop Integration Hub spokes, REST/API integrations, and scripted components such as Business Rules, Script Includes, Client Scripts,...
- Participate in technical design, code reviews, platform governance, and end-to-end delivery through production deployment and support.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Minimum qualifications include 5 years of ServiceNow platform development experience (ITSM, HRSD, or CSM), 5 years developing with non-ServiceNow platform solutions, 5 years of ServiceNow scripting experience, and 5 years building REST/API integrations with external services. A bachelor's degree in Computer Science or relevant work experience is required.
Required
- 5 years hands-on experience developing on the ServiceNow platform (ITSM, HRSD, or CSM)
- 5 years hands-on experience developing with NON ServiceNow platform solutions
- 5 years hands-on ServiceNow scripting (JavaScript, GlideRecord, Flow Designer, Integration Hub)
- 5 years experience building REST/API integrations with external services
- Bachelor's degree in Computer Science or relevant work experience
Preferred
- Familiarity with GenAI/LLM concepts and building applications that consume AI model APIs
- Understanding of ServiceNow UI frameworks (Service Portal, UI Builder, or Next Experience)
- Solid grasp of software engineering practices — version control, code review, testing
- Experience building GenAI-powered features in enterprise platforms (prompt engineering, response handling, guardrails)
- ServiceNow Certified Application Developer or Certified System Administrator
- Experience with ATF (Automated Test Framework) and instance management best practices
- Background integrating with large-scale infrastructure (high availability, large user populations)
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Summary
Changing the world is all in a day's work at Apple. If you love innovation, here's your chance to make a career of it. You'll work hard, but the job comes with more than a few perks. If fulfillment, inspiration, adventure, and advancement are your kind of perks, we'd love to hear from you.
Apple's IS&T team is building the next generation of our internal support platform — one where GenAI isn't a buzzword but a shipped feature. We're integrating Apple's in-house AI capabilities directly into the workflows employees use daily: intelligent routing, conversational resolution, predictive insights, and experiences that feel as intuitive as the products we make.
You'll write code that fundamentally changes how Apple employees interact with enterprise services — making support faster, smarter, and invisible where it should be. You'll ship features used at Apple scale from day one.
If you want to build GenAI-powered experiences on a platform that serves one of the world's most demanding user bases, we'd love to talk.
Description
In this role, you will design and develop ServiceNow solutions across ITSM and HRSD modules at Apple scale. You'll build custom integrations that bring our in-house GenAI capabilities directly into the ServiceNow platform — creating intelligent features that transform how employees interact with IT and HR services.
Responsibilities
Develop and configure ServiceNow applications, workflows, and UI components across ITSM, HRSD, and related modules
Build custom integrations between ServiceNow and Apple's internal GenAI services, exposing AI-powered features through Service Portal and Workspace UI
Design and implement GenAI-driven capabilities such as intelligent triage, automated resolution suggestions, conversational interfaces, and predictive analytics within ServiceNow
Collaborate with process owners, product teams, and infrastructure teams to translate requirements into scalable technical solutions
Develop Integration Hub spokes, REST/API integrations, and custom scripted components (Business Rules, Script Includes, Client Scripts, Flow Designer actions)
Participate in technical design, code reviews, and platform governance to maintain a healthy, performant instance
Contribute to the end-to-end delivery lifecycle — from technical scoping through production deployment and support
Minimum Qualifications
5 years hands-on experience developing on the ServiceNow platform (ITSM, HRSD, or CSM)
5 years hands-on experience developing with NON ServiceNow platform solutions
5 years hands-on ServiceNow scripting (JavaScript, GlideRecord, Flow Designer, Integration Hub)
5 years experience building REST/API integrations with external services
Bachelor's degree in Computer Science or relevant work experience
Preferred Qualifications
Familiarity with GenAI/LLM concepts and building applications that consume AI model APIs
Understanding of ServiceNow UI frameworks (Service Portal, UI Builder, or Next Experience)
Solid grasp of software engineering practices — version control, code review, testing
Experience building GenAI-powered features in enterprise platforms (prompt engineering, response handling, guardrails)
ServiceNow Certified Application Developer or Certified System Administrator
Experience with ATF (Automated Test Framework) and instance management best practices
Background integrating with large-scale infrastructure (high availability, large user populations)
Application Deadline
Apple accepts applications to this posting on an ongoing basis.
About the company
Apple
Large Enterprise
Apple Inc. is a global technology company known for its innovative products and services, including the iPhone, iPad, Mac computers, and Apple Watch. Founded in 1976, Apple has continuously pushed the boundaries of design and functionality, earning a reputation for high-quality consumer electronics and software solutions like iOS and macOS. With a strong commitment to user experience and privacy, Apple also leads in digital services, offering platforms such as the App Store, Apple Music, and iCloud. The company's focus on sustainability and corporate responsibility further enhances its standing as a leader in the technology sector.