Program Manager, Digital Supply Chain, Prime Video Partner Experience

Prime Video is a first-stop entertainment destination offering customers a vast collection of premium programming in one app available across thousands of devices. Prime members can customize their viewing experience and find their favorite movies, series, documentaries, and live sports – including Amazon MGM Studios-produced series and movies; licensed fan favorites; and programming from Prime Video add-on subscriptions such as Apple TV+, Max, Crunchyroll and MGM+. All customers, regardless of whether they have a Prime membership or not, can rent or buy titles via the Prime Video Store, and can enjoy even more content for free with ads.

Are you interested in shaping the future of entertainment? Prime Video's supply chain teams are creating best-in-class digital video experience. You’ll get to work on projects that are fast-paced, challenging, and varied. You’ll also be able to experiment with new possibilities, take risks, and collaborate with remarkable people.We’ll look for you to bring your diverse perspectives, ideas, and skill-sets to make Prime Video even better for our customers. With global opportunities for talented program managers, you can decide where a career in Prime Video Tech takes you!

We are seeking a Vendor Program Manager to support our Media Digital Supply Chain operations. This role will serve as a key point of contact between Prime Video and our media fulfillment vendor and posthouse network, driving operational excellence, supporting innovation adoption, and contributing to the optimization of our digital supply chain ecosystem.

This individual will contribute to the evolution of our digital supply chain architecture, with a passion to learn, innovate, and solve complex problems. As a Vendor Program Manager, you will be responsible for managing vendor relationships and executing programs that drive efficiency and enhance the customer experience.

You will work across cross-functional teams, implement new workflows, and partner with product and technology teams to translate business requirements into operational improvements. The successful candidate should have familiarity with Movie and TV content digital delivery standards, formats, and specifications, along with the ability to acquire new technology concepts quickly.

Key job responsibilities
Vendor Performance Management: Audit and optimize steady-state delivery performance metrics for media fulfillment vendors, aligning priorities and maximizing impact for both Prime Video and our vendor partners.

Portfolio Strategy and Optimization: Lead comprehensive portfolio strategy across all regions (US, EU, APAC) and services (Fulfillment, Localization, Technology, Accessibility, Aggregation), anticipating and addressing studio and customer needs.

Product Feature Adoption: Facilitate regular connections with vendors to communicate upcoming spec and feature updates, ensuring full understanding, compliance, and adoption of Prime Video technical specifications and product requirements.

Program Roadmap & Cross-Functional Collaboration: Prioritize team roadmap and allocate resources effectively across key initiatives, while proactively identifying risks and opportunities to stay ahead of industry trends.

Basic Qualifications

- 5+ years of Supply Chain, Product Management, Program Management experience
- Experience working with data and leveraging analytics to make decisions
- Experience communicating complex information and solutions to senior stakeholders and influencing decisions
- 3+ years of experience in media, entertainment, or digital content industries
- Proven track record of managing complex vendor relationships and driving performance improvements

Preferred Qualifications

- Knowledge of deliverables and technical specs for streaming assets
- Knowledge of digital file and folder management systems, marketing workflow tools, DAM, and Localization systems
- 2+ years of driving process improvements experience
- Experience managing global vendor programs across multiple regions
- Experience representing organizations at industry events and conferences

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Culver City - 80,300.00 - 140,500.00 USD annually
USA, WA, SEATTLE - 82,700.00 - 140,500.00 USD annually