Senior Specialist, Business Operations & Engagement, AWS HR

The Specialist for AWS PXT Business Operations and Internal Engagement serves as the operational engine of the AWS PXT people agenda — owning the mechanisms, cadences, and communications that keep a global HR organization aligned, accountable, and connected. This role sits at the intersection of business operations, AI-enabled process design, and employee engagement, and is responsible for translating strategic priorities into repeatable, measurable execution.

The position has evolved along with technology. What began as a cadence management and engagement role now encompasses AI-native automation of business review mechanisms, full ownership of the AWS PXT goals program, and leadership of the internal engagement and communications strategy for the AWS PXT organization. The right candidate will bring operational rigor, innovation, speed, and a builder's mindset — someone who doesn't just run processes but continuously improves them through technology, data, and design thinking.

The opportunity here is to build, not just run. AWS PXT is actively reimagining how its operating model works in an AI-native world, and this role is where that reimagination becomes real. The person in this seat will automate business review mechanisms using AI and agentic workflows, own the goals program that touches every senior HR leader across AWS, and lead the internal engagement strategy that connects a globally distributed team to shared purpose. The right candidate brings operational rigor and a builder's instinct — someone who runs processes with precision today while continuously improving them for tomorrow.

Key job responsibilities
1. Business Cadence & Rhythm of the Business
- Owns the full AWS PXT cadence: WBRs, MBRs, QBRs, offsites, and strategic planning (3YP, OP1/OP2)
- Drives business reviews including metrics dashboards, goals dashboards, and offline review packages
- Manages long-range and annual planning processes; coordinates cross-functional alignment mechanisms

2. AI-Enabled Automation
- Leads automation of business review mechanisms using AI tools and agentic workflows
- Identifies opportunities to reduce manual effort, increase speed, and improve data quality
- Serves as the team's AI adoption champion — testing tools and embedding practical applications into cadences

3. Goals Management
- Manages annual goal uploads, dashboards, monthly reviews, and stakeholder coordination across all AWS PXT sub-teams
- Runs semi-annual 1:1 goal reviews with HR Senior Team Leads; produces "Goals Health" reporting

4. Internal Engagement & Communications
- Leads internal communications programming: Global Town Halls, CloudKeepers forums, PXT Huddles, and recognition programs
- Owns the engagement calendar and tracks sentiment metrics to guide programming decisions
- Manages leadership messaging and maintains permission groups for communications and data access

5. Strategic Partnership
- Partners with AWS PXT Leaders on QBR documents, People Plan development, and cross-functional coordination

About the team
At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need exceptionally talented, bright, and driven people. The AWS People Experience and Technology (HR) team want to be known for having built the builders who power tech, enabling success for thousands of employees, millions of customers, and billions of end users across very diverse societies. If you'd like to be part of building the most customer-centric cloud services provider in the industry, this is your chance.

Basic Qualifications

- Bachelor's degree or equivalent in Business, Program Management, Human Resources, Employment Law, Computer Science, Finance, Computer Information Systems, Engineering, Operations Research or a related field
- 5+ years of HR, talent acquisition, management consulting, or project/program management experience

Preferred Qualifications

- Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
- Experience creating and implementing large-scale organizational programs
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience improving and creating new processes and structure to achieve goals

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 125,800.00 - 170,200.00 USD annually