Amazon Canada Vendor Experience PM, Amazon Canada

Amazon Canada Retail is seeking a Senior Product Manager to define and drive the Vendor Experience (VX) strategy for our growing Canadian marketplace. In this role, you will own the end-to-end product roadmap across four critical pillars—Voice of the Vendor, Vendor Tooling, Vendor Support, and Vendor Education—shaping how thousands of vendors interact with and grow on Amazon.ca.
This is a unique opportunity to operate with significant strategic autonomy, influencing roadmap decisions and partnering with amazon worldwide teams to introduce new ideas, concepts, and products into the Canadian store. You will serve as the connective tissue between vendors and internal Amazon teams, translating insights into action and driving measurable improvements in vendor satisfaction.

Scope of Role
Voice of the Vendor: Lead surveys and feedback mechanisms to understand vendor sentiment, competitive positioning, and pain points across the vendor experience. Synthesize findings to inform strategy and product roadmap, acting as a bridge between vendors and internal teams (e.g., Supply Chain, Selection, Selling Partner Support) to close identified gaps.
Vendor Tooling: Own the strategic direction of vendor tooling product launches by identifying the highest-value opportunities and collaborating with worldwide program and technology teams to deploy solutions. Integrate AI capabilities while maintaining sound human-in-the-loop processes to deliver automated solutions that enhance the vendor experience.
Vendor Support: Drive improvements to the vendor support process by designing scalable processes, launching innovative AI-powered tools, and partnering with Selling Partner Support teams to identify and execute high-impact opportunities.
Vendor Education: Advance vendor education by creating and refreshing training content, improving onboarding and learning journeys for new vendors, and delivering consistent educational opportunities through both automated solutions (e.g., self-service training modules) and human-led programs (e.g., webinars).

Key Responsibilities
• Define the product roadmap and work to scope, resource, and drive launches across all four pillars
• Partner cross-functionally with teams across Canada, North America, and Worldwide organizations
• Drive vendor satisfaction through targeted, strategic actions informed by data and vendor feedback
What Makes This Role Unique
• Strategic ownership: Broad scope with autonomy to shape roadmap priorities and make high-impact decisions across multiple product areas
• Marketplace influence: Opportunity to work with established global marketplaces to adapt and introduce proven concepts into Canada’s vendor experience strategy
• AI-forward: Build and launch next-generation AI tools and automated solutions in a rapidly evolving space
Preferred Qualifications
• Experience using AI tools to drive product innovation and operational efficiency
• Demonstrated ability to advocate for prioritization and influence across multiple stakeholder teams
• Strong strategic writing skills for leadership reporting, strategy documents, and internal/external communications

Basic Qualifications

- 5+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree or equivalent
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience owning technology products

Preferred Qualifications

- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 136,000.00 - 184,100.00 USD annually