Manager III, Support Engineer - AMZ10220871

MULTIPLE POSITIONS AVAILABLE

Employer: AMAZON.COM SERVICES LLC
Offered Position: Manager III, Support Engineer
Job Location: Seattle, Washington
Job Number: AMZ10220871

Position Responsibilities:

Focus on providing technical support for internal and external-facing services related to the catalog as a Support Engineering Manager within Amazon's Catalog Support and Programs (CSP) team. Collaborate with a team of Support Engineers, drive operational excellence, and enhance customer experiences by improving processes and optimizing team performance. Play a key role in shaping the team's strategic direction, establishing performance metrics, and fostering a culture of continuous improvement. Provide guidance, mentorship, and performance management for Support Engineers. Focus on optimizing processes, improving efficiency, and ensuring high-quality solutions. Work to improve the support experience for both internal users and external customers related to the catalog. Define the team's goals, performance metrics, and long-term vision. Encourage innovation, collaboration, and growth within the team. Resolve complex technical issues and develop solutions. Develop tools and automation to improve efficiency and reduce manual effort.

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and four years of experience in the job offered or a related occupation. Must have three years of experience in the following skill(s): (1) leading system development teams; (2) software development or technical support experience; (3) scripting in modern program languages such as Python, Java, JavaScript, C, C++ or Go; (4) troubleshooting and debugging technical systems.

Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

40 hours / week, 8:00am-5:00pm, Salary Range $149,754/year to $193,200/year.

Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000

Basic Qualifications

Position Requirements:

Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and four years of experience in the job offered or a related occupation. Must have three years of experience in the following skill(s): (1) leading system development teams; (2) software development or technical support experience; (3) scripting in modern program languages such as Python, Java, JavaScript, C, C++ or Go; (4) troubleshooting and debugging technical systems.#0000

Preferred Qualifications

Please see job description and the position requirements above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.