Senior Deal Desk Strategist

Company Description

LinkedIn is the world's largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We're also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that's built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

Job Description

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

The Deal Desk team serves as strategic advisors to LinkedIn's Field Sales team, managing the Order to Cash (O2C) process and facilitating the complex deal structures and requests that our clients demand. We drive scale within the Sales organisation, allowing sales to focus on selling while we create efficiencies, increase profitability, and enforce stronger controls.

The Deal Desk team serves as trusted strategic advisors to LinkedIn's sales organisation, enabling them to focus on selling while we optimise complex deal structures, ensuring alignment with company policies and driving profitability. We play a critical role in facilitating scalable growth by providing pricing guidance, structuring strategic deals and enhancing efficiency across the sales process. 

As a Senior Deal Desk Strategist, you will leverage your expertise in policies, pricing and deal structuring to support sales teams in navigating complex deals. You will help drive LinkedIn's growth and success by partnering with sales teams and other cross-functional partners. You will have a clear and thorough understanding of the end-to-end LinkedIn ecosystem and be a strong leader and prolific relationship builder.

Responsibilities

• Enable the Deal Desk team to deliver the best possible service to internal and external customers across multiple markets and verticals.
• Act as a trusted advisor to sales teams by providing expert guidance on pricing strategies, deal structuring and navigating complex client requests.
• Build strong partnerships with sales and cross-functional teams (Legal, Credit, Revenue) to deliver effective service to clients while maintaining a top-quality customer experience.
• Continuously improve workflows by identifying inefficiencies and driving innovations in systems and processes, ensuring scalability and enhanced profitability.
• Ensure KPIs are met and identify opportunities for improvement through systems innovation, process enhancements and better use of resources.
• Train, mentor and educate members of the global Deal Desk team.
• Manage and serve as the point of escalation for all O2C issues involving clients, sales teams and cross-functional partners.
• Be an expert advisor on system tools and the creation and execution of high-value and complex deals.
• Communicate upcoming system changes and drive adoption of new tools and processes globally.
• Identify regional nuances and proactively address unique requirements.
• Cultivate and maintain relationships with key cross-functional partners and back-office teams.
• Engage directly with clients to resolve O2C issues when needed.
• Act as a role model for change, learning and development.
• Demonstrate a commitment to supporting sales teams and clients through complex processes

Qualifications

Basic Qualifications

• 3+ years of experience in Deal Desk, Sales Operations, Sales Enablement, or broader Order-to-Cash functions.

Preferred Qualifications

• BA/BS degree or equivalent in a related field.
• Comfortable with change and able to thrive in a fast-paced environment.
• Excellent interpersonal and communication skills.
• Ability to learn quickly in a dynamic, collaborative environment.
• Strong business and commercial acumen.
• Ability to work collaboratively in a team environment.
• Strong time management and attention to detail.
• Experience leading initiatives or teams.
• Proficiency with Google Workspace and Microsoft Office products.
• Experience with Salesforce, Dynamics 365 and Oracle.
• Ability to process a high volume of transactions with accuracy and integrity. 

Suggested Skills

• Collaboration
• Communication
• Strategic Thinking

Additional Information

India Disability Policy 

LinkedIn is an equal employment opportunity employer offering opportunities to all job seekers, including individuals with disabilities. For more information on our equal opportunity policy, please visit https://legal.linkedin.com/content/dam/legal/Policy_India_EqualOppPWD_9-12-2023.pdf

Global Data Privacy Notice and Compliance Posters for Job Candidates 

Please use this link to access documents that provide information about how LinkedIn handles the personal data of employees and job applicants, as well as the E-Verify Participation Notice and the Department of Justice Immigrant and Employee Rights Section Right to Work posters: https://www.linkedin.com/legal/candidate-portal.