Global Sales Operations Program Manager

Revenue Excellence (Primary) 

Owns global revenue integrity for Elevate, ensuring revenue is recognized and attributed to the correct segment, account, and seller. 

• Drives proactive revenue sweeps and forensics to identify, correct, and prevent misattributed or at-risk revenue across the Education and Nonprofit segments. 

• Owns Manual Revenue Adjustment (MRA) governance, routing, and resolution, ensuring adjustments are accurate, well-documented, and policy-compliant. 

• Manages GSOC escalations and routing, serving as the global point of orchestration for complex revenue, allocation, and parenting cases. 

• Oversees allocation and dispute resolution, including escalations and stakeholder communications, to protect seller trust and reporting accuracy. 

• Establishes the controls, audits, and cadences that sustain revenue accuracy and operational compliance throughout the fiscal year. 

• Determines quota shift calculations for segmentation and parenting changes in partnership with GSOC, ensuring downstream quota and coverage impacts are understood and planned. 

 Future-Year Segmentation Strategy (Primary) 

Owns the fiscal-year segmentation strategy for Elevate, translating business priorities and company policy into a coherent, executable coverage model. 

• Defines the future-year segmentation and parenting strategy in alignment with leadership team (LT) priorities, business goals, and company policy. 

• Drives LT communication and alignment on segmentation strategy, trade-offs, risks, and recommendations. 

• Owns and implements the in-year parenting change process end to end — capturing proposed changes from sellers; reviewing, validating, and approving proposals; proposing, validating, and approving cross-org parenting changes between MCAPS and Elevate in partnership with MCAPS and Area BSO teams; and partnering with DMS to leverage their tools and resources for proactive parenting recommendations and data quality clean-up Partners with the broader Business Sales Operations (BSO) and planning community to land segmentation as part of the integrated FY planning process (segmentation, territory, quota, account planning, and blueprint). 

• Assesses the downstream quota, blueprint, and coverage impacts of proposed segmentation changes so they are understood.  

In-Year Segmentation & Parenting Execution (Primary) 

Governs the global in-year segmentation and parenting process - an ongoing, year-round motion - setting standards and overseeing vendor execution to clean closure. 

• Owns alignment to the global business rules, quality bar, and SLAs for in-year segmentation and parenting requests across the Americas, EMEA, and Asia. Reviews and confirms GSOC-calculated quota shifts for in-year segmentation and parenting changes, safeguarding accurate movement of quota and attainment with each account 

• Tracks in-year requests that fall outside current policy and therefore cannot be executed in-year, ensuring they are validated, documented, and carried forward for execution during the fiscal planning process.  

• Holds approval and decision authority on segmentation and parenting outcomes, with vendor partners preparing and driving requests to submission readiness. 

• Ensures accurate, timely segmentation and parenting so revenue is attributed to the right segment, sellers are aligned to the right accounts, and customers are served by the right coverage model. 

• Drives global consistency in business-rules interpretation, reporting standards, and communication across all regions. 

Employee Assignment & Territory Management 

• Owns employee assignment business rules and SPM (Sales Performance Management) configuration for Elevate. 

• Drives proactive audits, including the plan participation report (in partnership with WWIC), territory assignments, and seller taxonomy. 

• Leads territory design, ATU Group setup in SPM, and Sales Group Hierarchy setup. 

• Delivers analytics and balancing of territories against blueprint to ensure equitable, well-structured coverage. 

Vendor Team Leadership & Oversight 

• Provides escalation, quality oversight, and direction for the Sales Operations vendor team executing in-year allocations, parenting, employee data management, quota submission/tracking, revenue sweeps, SMB sweeps, and analytics. 

• Sets standards, prioritization, and quality controls; reviews vendor output and resolves complex, high-impact, or disputed cases. 

• Partners with the regional vendor leads (Americas, International, SMB, and Analytics & Operations) to ensure global alignment, consistency, and shared best practices. 

• Coaches and uplifts vendor capability, embedding continuous-improvement practices across intake, execution, reporting, and communication. 

Insights, Reporting & Continuous Improvement 

• Delivers trustworthy program reporting and analytics on pipeline health, revenue trends, segmentation/parenting status, and operational risk. 

• Supports weekly and monthly Rhythm of Business (RoB) and In-Application Reporting (IAR) data views for leadership. 

• Proactively identifies and implements process improvements across intake, execution, reporting, and communication. 

• Champions adoption of tools and capabilities (e.g., Copilot, Power BI, SPM, Excel, SharePoint) to drive efficiency and data quality. 

Stakeholder Engagement & Orchestration 

• Partners with Sales Excellence, Finance, HR, GSOC, WWIC, Corporate, and segment leaders to align priorities and execution. 

• Owns a consistent communication cadence of clear, business-ready updates on status, actions, risks, and decisions needed across regions. 

• Acts as the connective tissue between strategy and field execution, ensuring sellers and leaders can rely on accurate operations. 

Other 

• Embody our culture and values. 

• Provide ad hoc sales, market, and business analysis or strategy as required.