Head of Solutions Engineering, EMEA

We are seeking a Head of Solutions Engineering to lead and grow our technical pre-sales function across the EMEA region. You’ll define how we bring our AI services to customers - from the first discovery conversation to pilot, deployment, and production success.

As the regional leader, you’ll hire, mentor, and scale a team of world-class Solutions Engineers & Solution Architects who partner closely with Sales, Product, and Engineering. You’ll set the standard for how we demonstrate technical value, architect customer solutions, and operationalize go-to-market excellence across diverse markets in EMEA.

This is a strategic, hands-on leadership role - part player-coach, part builder, and part visionary. You’ll balance tactical deal support with the long-term mission of building a scalable, high-impact GTM organization.

What You’ll Do

• Partner with Sales and regional leadership to drive technical strategy, qualification, and execution for complex deals.
• Define and operationalize repeatable pre-sales processes, tools, and playbooks to accelerate customer success.
• Build and lead a world-class Solutions Engineering organization across EMEA — recruiting, mentoring, and enabling a distributed team.
• Lead the technical discovery, demo, and proof-of-concept lifecycle, ensuring pilots translate into production wins.
• Represent Scale’s platform and technology capabilities to executives, technical stakeholders, and partners.
• Collaborate with Product and Engineering teams to bring customer insights back into roadmap discussions and feature design.
• Develop regional enablement programs to ensure consistent technical excellence across the team.
• Drive key metrics: pilot-to-production conversion, team utilization, revenue influence, and customer adoption.
• Champion a culture of curiosity, innovation, and accountability, fostering deep AI understanding and go-to-market discipline.
• Act as a thought leader in the region — representing Scale at industry events, executive briefings, and ecosystem forums.

What We’re Looking For

• 10+ years of experience in Solutions Engineering, Sales Engineering, or Technical Consulting, with 4+ years in a leadership capacity.
• Proven experience building and scaling technical pre-sales or customer engineering teams across multiple markets.
• Strong foundation in cloud architecture, enterprise infrastructure, and API-driven products
• Hands-on technical ability — comfortable both building prototypes and guiding your team
• Familiarity with AI/ML technologies, data platforms, and modern model deployment practices
• Demonstrated executive presence and credibility with both technical and business leaders.
• Excellent cross-functional collaboration skills, aligning Sales, Product, and Services toward shared outcomes.
• Commercial and strategic mindset — able to connect technical work to business value and regional go-to-market goals.
• Experience navigating diverse, fast-evolving markets and driving impact in ambiguous, high-growth environments.
• Willingness to travel frequently across EMEA to support customers and team members.

Nice to Have

• Background in AI infrastructure, ML operations, or applied data science.
• Experience working across enterprise, government, and startup ecosystems.
• Strong understanding of regional AI, data, and privacy regulations.
• Prior experience launching new markets or scaling teams during rapid growth.
• Track record of developing enablement content, demos, and GTM playbooks for technical teams.