Role at a glance
- Job function
-
Customer Support & Contact Center Customer Success
- Salary
- Not Disclosed
- Location
- Korea - Seoul Korea - Seoul - Seoul
- Work arrangement
- On-site
- Employment
- Full-time
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We’ll check it against the original posting.
Qualifications
Required
- Knowledge of Microsoft Office products and applications
- Language Qualification: Fluent in Korean and English.
Preferred
- Experience and track record of exceeding sales goals
- Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing
About the role
Original posting provided by amazon
Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million Sellers have been using this Marketplace service today. Amazon is developing infrastructure to support this growth around the world, particularly in the booming cross-border selling area. Korea SAS-Pro (Strategic Account Services - Pro) is a fast-expanding program aiming to provide Korea-based Sellers with professional and value-added services including account management and consulting services to drive Sellers to maximize their presence and business on Amazon Global marketplaces, while enhancing Seller experience and improving the Amazon end customer experience by enabling more selection, better input management, and fewer defects in their shopping experience.
In this context, the Amazon Korea Global Selling SAS-Pro team is seeking an experienced Account Manager who will work closely with Sellers to monitor and drive business performance, provide 1:1 consultancy to explore business opportunities, and generate strategic solutions to drive business growth. The role involves managing relationships with Sellers, developing strategies for Sellers' global accounts to maximize business growth, and delivering first-class service for Seller satisfaction. The ideal candidate will also understand the Seller experience on Amazon, generate Seller insights, and work backwards with Amazon product teams to improve features, services, and policies.
Key job responsibilities
The successful Account Manager will:
1. Conduct deep-dive analysis on key factors affecting Seller business performance, diagnose root causes, and provide actionable plans covering operational improvements, product development, and process improvement.
2. Generate Seller learnings including but not limited to Seller experience with Amazon features, services, policies, and multi-channel strategy. Translate these into Seller insights that indicate Amazon business opportunities.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and success on Amazon through selection expansion, conversion enhancement, advertising optimization, and feature adoption.
5. Develop a thorough understanding of assigned product/industry categories, including seasonality and global business trends/events, and continually monitor competitor/industry developments.
6. Generate category insights and scale category growth.
7. Demonstrate strong ownership in issue resolution by proactively identifying Seller pain points, conducting thorough root-cause analysis, and driving issues to complete resolution through cross-functional collaboration.
8. Collaborate with stakeholders to drive product/feature/service innovations based on in-depth Seller learnings and insights to further improve Seller business and satisfaction.
A day in the life
- Analyze Seller performance metrics across Amazon marketplace using internal dashboards and data tools to identify growth opportunities in selection, conversion, and advertising.
- Conduct 1:1 consultations with Korean brand Sellers, translating marketplace data into actionable recommendations on listing optimization, deal/promotion strategy, and FBA logistics.
- Collaborate with cross-functional teams (Catalog, Advertising, FBA) to resolve Seller operational issues and remove blockers to business growth.
- Monitor Japan market trends, category-level developments, and competitor activity to inform Seller strategy and identify whitespace opportunities.
- Leverage AI-powered tools and automation to accelerate research, synthesize Seller data, and draft strategic recommendations.
- Own end-to-end Seller success: from onboarding and goal-setting through quarterly business reviews and annual business planning.
About the team
Korea SAS-Pro (Strategic Account Services - Pro) is a premium paid service program within Amazon Global Selling Korea, dedicated to helping top Korean brand Sellers expand their cross-border business on Amazon's global marketplaces. Our Japan-focused team partners with Korea's leading brands to build and scale their presence on Amazon Japan — one of the fastest-growing cross-border destinations for Korean products. We operate at the intersection of e-commerce consulting, data analytics, and brand strategy, delivering measurable business growth for our Sellers while continuously improving the Amazon customer experience. The team values ownership, curiosity, and a bias for action in a fast-paced, collaborative environment.
- Language Qualification: Fluent in Korean and English.
- Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
In this context, the Amazon Korea Global Selling SAS-Pro team is seeking an experienced Account Manager who will work closely with Sellers to monitor and drive business performance, provide 1:1 consultancy to explore business opportunities, and generate strategic solutions to drive business growth. The role involves managing relationships with Sellers, developing strategies for Sellers' global accounts to maximize business growth, and delivering first-class service for Seller satisfaction. The ideal candidate will also understand the Seller experience on Amazon, generate Seller insights, and work backwards with Amazon product teams to improve features, services, and policies.
Key job responsibilities
The successful Account Manager will:
1. Conduct deep-dive analysis on key factors affecting Seller business performance, diagnose root causes, and provide actionable plans covering operational improvements, product development, and process improvement.
2. Generate Seller learnings including but not limited to Seller experience with Amazon features, services, policies, and multi-channel strategy. Translate these into Seller insights that indicate Amazon business opportunities.
3. Implement account management best practices and SOPs into the business development framework.
4. Drive Seller growth and success on Amazon through selection expansion, conversion enhancement, advertising optimization, and feature adoption.
5. Develop a thorough understanding of assigned product/industry categories, including seasonality and global business trends/events, and continually monitor competitor/industry developments.
6. Generate category insights and scale category growth.
7. Demonstrate strong ownership in issue resolution by proactively identifying Seller pain points, conducting thorough root-cause analysis, and driving issues to complete resolution through cross-functional collaboration.
8. Collaborate with stakeholders to drive product/feature/service innovations based on in-depth Seller learnings and insights to further improve Seller business and satisfaction.
A day in the life
- Analyze Seller performance metrics across Amazon marketplace using internal dashboards and data tools to identify growth opportunities in selection, conversion, and advertising.
- Conduct 1:1 consultations with Korean brand Sellers, translating marketplace data into actionable recommendations on listing optimization, deal/promotion strategy, and FBA logistics.
- Collaborate with cross-functional teams (Catalog, Advertising, FBA) to resolve Seller operational issues and remove blockers to business growth.
- Monitor Japan market trends, category-level developments, and competitor activity to inform Seller strategy and identify whitespace opportunities.
- Leverage AI-powered tools and automation to accelerate research, synthesize Seller data, and draft strategic recommendations.
- Own end-to-end Seller success: from onboarding and goal-setting through quarterly business reviews and annual business planning.
About the team
Korea SAS-Pro (Strategic Account Services - Pro) is a premium paid service program within Amazon Global Selling Korea, dedicated to helping top Korean brand Sellers expand their cross-border business on Amazon's global marketplaces. Our Japan-focused team partners with Korea's leading brands to build and scale their presence on Amazon Japan — one of the fastest-growing cross-border destinations for Korean products. We operate at the intersection of e-commerce consulting, data analytics, and brand strategy, delivering measurable business growth for our Sellers while continuously improving the Amazon customer experience. The team values ownership, curiosity, and a bias for action in a fast-paced, collaborative environment.
Basic Qualifications
- Knowledge of Microsoft Office products and applications- Language Qualification: Fluent in Korean and English.
Preferred Qualifications
- Experience and track record of exceeding sales goals- Experience in procurement, negotiation, sales, consulting, supply chain, product/project management, or marketing
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
About the company
amazon
Large Enterprise
Amazon is a global leader in e-commerce and cloud computing, founded in 1994 by Jeff Bezos. Initially starting as an online bookstore, it has since expanded its offerings to include a vast range of products and services, including electronics, fashion, and digital content. With Amazon Web Services (AWS), the company also provides powerful cloud solutions to businesses around the world. Known for its innovation, customer-centric approach, and commitment to operational efficiency, Amazon continues to shape the future of retail and technology, consistently seeking new ways to enhance customer experiences.
Amazon is a global leader in e-commerce and cloud computing, founded in 1994 by Jeff Bezos. Initially starting as an online bookstore, it has since expanded its offerings to include a vast range of products and services, including electronics, fashion, and digital content. With Amazon Web Services (AWS), the company also provides powerful cloud solutions to businesses around the world. Known for its innovation, customer-centric approach, and commitment to operational efficiency, Amazon continues to shape the future of retail and technology, consistently seeking new ways to enhance customer experiences.