Business Operations Manager, Global Network Delivery

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud powering hundreds of thousands of businesses in hundreds of countries around the world. As part of the AWS Infrastructure organization, Data Center Communities (DCC) includes design, engineering, 24/7 operations, automation, energy and sustainability investments.

Key job responsibilities
As a Business Operations Manager, you will serve as the connective tissue between strategy and execution within the organization. You will partner with leaders to establish and drive critical business processes, guide tooling development, and deliver operational mechanisms that impact financial management, workforce planning, and organizational health.

You will exercise deep expertise on the key inputs that affect hiring performance and productivity, as well as related metrics that enable performance measurement in these areas. You will earn trust with partner teams such as Finance, Talent Acquisition, and Human Resources, as well as key leaders in the organization, in order to expand mechanisms and strategies across the broader organization.

You will arrange and facilitate events with senior management to advance organizational initiatives, coordinate business activities with external partners, and collaborate cross-functionally across AWS. You will establish and enforce governance across all key mechanisms in the organization, driving operational excellence and holding a high bar for quality of output. You will enforce compliance across AWS' global expense policy and headcount management. You will facilitate key organizational mechanisms such as business reviews, goal reviews, and off-sites, leveraging your excellent analytical abilities, business acumen, curiosity, and superior written and verbal communication skills.

A day in the life
Rhythm of Business

- Own and drive key business mechanisms such as WBRs, MBRs, QBRs, etc.
- Prepare materials, surface insights, and deliver recommendations for leadership reviews
- Organize and drive the annual OP process including arranging brainstorming sessions, document drafts, and reviews
- Partner with leadership to plan relevant offsites; own developing and driving the agenda for both business activities and team building
Workforce Plans

- Partner with leadership to develop mechanisms to track progress against workforce plan goals
- Partner with the BIE team to develop hiring targets for OP1 and OP2
- Partner with Recruiting to track progress against hiring targets and act as single-threaded owner for relevant Recruiting programs (e.g. Bar Raisers, Shadows, Interviews, etc.)
- Develop and drive reporting, analysis, and recommendations on employee productivity
- Develop and drive reporting, analysis, and recommendations on T&E spend; implement and drive any related governance required
Goals

- Drive the annual goal creation process including calendar, workback plans, etc., ensuring these feed into more senior goals processes at the GND level
- Establish and lead the mechanisms, governance, and reporting for goal reviews
- Manage the goals calendar to ensure reviews happen at the right cadence to support upward reviews

About the team
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

- 3+ years of driving end to end delivery, and communicating results to senior leadership experience
- 3+ years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 74,200.00 - 129,800.00 USD annually