Operations Engineer I, AWS Managed Services (AMS)

As a member of the AWS Support team you will be at the forefront of this transformational technology assisting a global list of enterprise companies that are taking advantage of a growing set of services and features to run their mission-critical applications. Amazon has built a reputation for excellence with recent examples of being named #1 in customer service, #1 most trusted, and #2 most innovative. Amazon Web Services (AWS) is carrying on that tradition while leading the world in Cloud technologies. In this role you will be surrounded by people who are passionate about cloud computing and believe that world class support is critical to customer success. Every day will bring new and exciting challenges on the job. This role requires somebody that is passionate about solving customers’ problems and a technically strong operations engineer who can lead and guide a team in tackling the hardest technical challenges.

This role requires someone who excels at working in an agile environment and collaborating with some of the smartest people in the industry. The successful candidate will get excited about owning critical infrastructure services that serve global customers every second of the day!

Ideal candidate will have experience as a Systems Administrator working with Linux, Unix or Windows

Key job responsibilities
* Troubleshoot and solve challenging operational issues in a complex enterprise environment.
* Supporting fleets of server instances interacting with multiple services across several AWS regions.
* Work directly with technical teams from AWS enterprise, customers and partners to provide unique solutions to our customers' individual needs for their application deployment.
* Build and maintain CloudFormation templates and scripts to automate and deploy AWS resources and configuration changes.
* Collaborate and help build utilities and tools for internal use that enable you and AWS Engineers to operate safely at high speed and wide scale.
* Leverage experiences to provide the voice of the customer to internal AWS teams.
* Drive customer communication during critical events.
* Create tutorials, how-to videos, and other technical articles for the AWS customer community.
* Work on critical, highly complex customer incidents that span multiple AWS services.

Basic Qualifications

- 6+ months of software development with object oriented language experience
- 6+ months of scripting language experience
- 6+ months of network and operating system support experience
- Bachelor's degree in computer science or equivalent, or 6+ months of technical support experience
- 3+ years of customer service, or 2+ years of technical support experience

Preferred Qualifications

- Bachelor's Degree in an engineering or IT related discipline.
- AWS experience is preferred but not required.
- Cloud support experience, deployment, and maintenance.
- Experience in a DevOps team, or System Admin experience setting up, maintaining and coordinating the automated patch and configuration management of production servers.
- Programming/scripting with Ruby, Bash and PowerShell.
- Other programming languages (Python, Java, C++, C#...).
- Systems administration in both Linux and Windows.
- Experience with virtualization technologies (Hypervisors, VMware, Xen).
- Experience managing full 3-tier architecture (Presentation, Application, and Data tier).
- Communication skills including presentations to diverse customer and team audience.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TX, Dallas - 78,900.00 - 138,200.00 USD annually