Role at a glance
- Salary
- $130.9K – $277.2K/yr
- Location
- Dallas, Texas, United States Redmond, Washington, United States
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- 8+ years experience in program management, process management, or process improvement
- Education
- Bachelor's Degree in Business, Operations, Finance, or related field
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Role Summary
The Senior Business Program Manager will lead AI transformation and business innovation initiatives within Global Sales Enablement & Operations, supporting the SME&C organization’s global commercial operations and AI adoption. The role partners with business, engineering, operations, technical, product, and field teams to create scalable operating models, operationalize AI solutions, and deliver measurable business and customer value.
What You'll Do
- Lead complex, cross-functional transformation programs that accelerate AI adoption and modernize business processes across a global...
- Partner with senior leaders to identify innovation opportunities, define business cases, prioritize investments, and translate strategic...
- Design and implement scalable operating models, governance frameworks, and adoption strategies across regions, business groups, and...
- Define success criteria, key performance indicators, and measurement strategies for business impact, adoption, productivity gains, and...
- Lead stakeholder engagement and change management efforts to build executive alignment and organizational readiness.
- Establish business rhythms, executive reporting, communications, and governance processes to support accountability and execution.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor's degree in Business, Operations, Finance, or a related field and 8+ years of experience in program management, process management, or process improvement, or equivalent experience.
Required
- Bachelor's Degree in Business, Operations, Finance, or related field
- 8+ years experience in program management, process management, or process improvement
- Equivalent experience
Preferred
- Experience leading enterprise-scale business transformation, digital transformation, AI transformation, or operational excellence programs
- Understanding of AI, automation, Copilot, agentic workflows, business process redesign, or modern productivity technologies
- Experience building executive-ready business cases, success metrics, dashboards, and operating reviews
- Experience driving change across large matrixed organizations
Original job description
Content provided by the employer
Original job description
Content provided by the employer
The AI Transformation & Business Innovation team is helping reshape how our global commercial organization operates in the era of AI. Our mission is to move beyond isolated productivity gains and drive systemic transformation across people, processes, data, operating rhythms, and customer engagement.
We are seeking an experienced Senior Business Program Manager, AI Transformation & Business Innovation to lead high-impact transformation initiatives that help scale AI adoption, accelerate business outcomes, and build repeatable capabilities across a global organization.
This role sits at the intersection of strategy, innovation, operational excellence, and execution. You will work across business leaders, engineering teams, operations teams, and field organizations to identify opportunities, design scalable programs, and drive measurable business impact. Success requires the ability to bring structure to ambiguity, influence at all levels of the organization, and turn vision into operational reality.
The Small & Medium Enterprises and Channel (SME&C) organization focuses on serving 400M small and medium enterprise customers globally through digital sales managed accounts, field specialist teams, demand response motions, and a broad partner network. The mission of Global Sales Enablement & Operations (GS&O) within SME&C is to accelerate our customers’ AI transformation and growth by delivering global GTM strategy & execution, driving customer success, fostering execution at scale, and transforming SME&C into the world’s leading AI frontier salesforce.
Why This Role Matters
This role will help define how a global commercial organization evolves from AI experimentation to AI-enabled business transformation. The successful candidate will play a key role in creating new operating models, accelerating adoption of emerging capabilities, and helping leaders realize measurable business value from AI at scale.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Lead complex, cross-functional transformation programs that accelerate AI adoption and modernize business processes across a global organization.
Partner with senior leaders to identify opportunities for innovation, define business cases, prioritize investments, and translate strategic objectives into executable roadmaps.
Design and implement scalable operating models, governance frameworks, and adoption strategies that drive consistent execution across regions, business groups, and functions.
Define success criteria, key performance indicators, and measurement strategies to quantify business impact, adoption, productivity gains, and transformation outcomes.
Lead stakeholder engagement and change management efforts, building executive alignment and driving organizational readiness for new ways of working.
Leverage data, business intelligence, and qualitative insights to identify opportunities, evaluate outcomes, and continuously improve programs.
Partner with technical, product, and business teams to operationalize AI solutions, agentic experiences, and workflow innovations that create measurable customer and employee value.
Establish and lead rhythms of business, executive reporting, communications, and governance processes that ensure accountability and successful execution across stakeholders.
Qualifications
Required/minimum qualifications
- Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
- OR equivalent experience.
Additional or preferred qualifications
Experience leading enterprise-scale business transformation, digital transformation, AI transformation, or operational excellence programs.
Understanding of AI, automation, Copilot, agentic workflows, business process redesign, or modern productivity technologies.
Demonstrated success driving change across large matrixed organizations.
Experience building executive-ready business cases, success metrics, dashboards, and operating reviews.
Demonstrated ability to analyze complex situations, synthesize ambiguous information, and develop strategic, data-driven recommendations.
Proven ability to communicate complex ideas through compelling storytelling while building trusted relationships across stakeholders at all levels.
Proven ability to influence without direct authority and drive alignment across multiple organizations.
Views transformation primarily as a business imperative, leveraging technology as an enabler to drive strategic outcomes.
Demonstrates the ability to integrate strategy, execution, change management, and performance measurement into cohesive transformation programs.
Excels in navigating ambiguity, creating clarity, alignment, and direction across stakeholders.
Balances innovation and growth opportunities with strong operational discipline and execution excellence.
Applies a global perspective while delivering measurable, near-term business impact and sustainable results.
Builds scalable, repeatable capabilities and operating models that drive long-term organizational success.
Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
About the company
Microsoft
Large Enterprise
Microsoft is a global technology leader that empowers individuals and organizations to achieve more through innovative software, services, and devices. Founded in 1975, the company is best known for its flagship products like the Windows operating system and Microsoft Office suite. In addition to personal computing, Microsoft is a leader in cloud computing with its Azure platform, providing a range of solutions for businesses to enhance productivity and efficiency. With a strong commitment to sustainability and accessibility, Microsoft continues to drive technological advancements that shape the future of work and learning.
Microsoft is a global technology leader that empowers individuals and organizations to achieve more through innovative software, services, and devices. Founded in 1975, the company is best known for its flagship products like the Windows operating system and Microsoft Office suite. In addition to personal computing, Microsoft is a leader in cloud computing with its Azure platform, providing a range of solutions for businesses to enhance productivity and efficiency. With a strong commitment to sustainability and accessibility, Microsoft continues to drive technological advancements that shape the future of work and learning.