Business System Analyst, re:Cycle Reverse Logistics

re:Cycle Reverse Logistics (RRL) delivers asset recovery and dispositioning services for server and networking electronics across a network of five global processing facilities. The organization transforms end-of-life technology into recoverable value through a combination of sanitization, refurbishment, sub/component extraction, and responsible recycling, ensuring customers achieve maximum return on their retired assets while maintaining strict data security and compliance standards. The Operations Integration team is seeking a strategic, customer-obsessed, and analytically rigorous Business System Analyst to serve as the critical bridge between the team’s Product Owner (manages strategic product and sprint planning) and the product management team (software/data product feature specification and implementation) to ensure that we are solving the right problems in the right ways at the right time. This role will take high-level problem statements and strategic roadmap items and transform them into deeply researched, customer-validated epics, user stories, and functional requirements that the product management team can refine into actionable software features with our 3P development partners.

This is a senior strategic role. Our Business System Analyst will have a seat at the table during OP planning, will contribute directly to the organization’s three-year software roadmap, and will play an influential role in determining which high-level software features the organization needs to build — and why. As RRL expands its services to support other Amazon.com companies and potentially external clients, and as our software capabilities transcend past basic warehouse management and inventory tracking into environmental, regulatory, safety, and external customer-facing solutions, this role will ensure that we truly understand the problems we need to solve, the customers we are solving them for, and the success criteria that prove we solved them.


Key job responsibilities
• Translating high-level problem statements from the strategic roadmap into comprehensive epics, user stories, and functional requirements documents
• Developing and maintaining business and customer profiles — user personas, stakeholder maps, and needs analyses — to establish a data-driven understanding of who we are building software for
• Conducting stakeholder interviews and user research across multiple business units to validate requirements, surface unmet needs, and inform prioritization
• Advising leadership on which features should scale to support multiple business needs versus fit-for-purpose solutions for specific initiatives
• Conducting regular reviews with product managers to ensure new features satisfy requirements, and performing acceptance testing to validate minimum requirements are met
• Supporting post-launch information gathering to gauge feature success and providing data-driven recommendations on additional investment or programmatic interventions
• Defining and tracking success metrics for new software features, and using quantitative and qualitative data to prove product viability
• Contributing to strategic OP planning and three-year roadmap development with customer-validated insights

Basic Qualifications

- Experience writing business requirements documents, functional specifications, and use cases
- 10+ years of experience in systems analysis, product management, and/or requirements engineering in a software environment
- Bachelor's degree in computer science, information systems, business administration, or related, or 4+ years experience in lieu of a degree.

Preferred Qualifications

- Experience measuring software quality
- Experience in strategic thinking about business, enterprise software products, and new technology platforms and architectures or equivalent
- Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
- Experience acquiring user data (e.g., conducting usability studies, performing user research) and creating personas and journey maps
- Experience communicating technical details verbally and in writing
- Experience in reverse logistics domain

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, KY, Florence - 139,300.00 - 208,000.00 USD annually
USA, PA, Greencastle - 139,300.00 - 208,000.00 USD annually