AMER DC Delivery Operations Program Manager

Amazon Web Services (AWS) is the world leader in providing a highly reliable, scalable, low-cost infrastructure platform in the cloud powering hundreds of thousands of businesses in hundreds of countries around the world. As part of the AWS Infrastructure organization, Data Center Planning and Delivery (DCPD) prepares for, plans, and builds the data centers that comprise the AWS cloud.

We are seeking an experienced Program Manager to work alongside a talented team of Technical Infrastructure Program Managers, Business Development executives, Construction Program managers and Energy PMs to help us deliver Data Center Capacity for our customers worldwide. The role will involve working in a fast paced environment and you will be leading programs to drive operational excellence and process improvements across a number of cross functional projects.

If you love being at the forefront of industry growth and development, applying your analytical skills to derive insights and come up with solutions, then this is the right role for you. This is a role offering an opportunity work cross-functionally and across multiple regions. You will have the opportunity to build new programs ground up and scale existing programs/ initiatives.

Key job responsibilities
The Program Manager will:

- Develop process improvement ideas and automation to drive improvements to the manual parts of the process and recommend solutions to other teams for improvements to the overall process.
- Determine and monitor key metrics to measure and evaluate program performance
- Drive effective teamwork, communication, collaboration across multiple disparate groups with competing priorities to assemble business reports and capacity delivery funding requests.
- Maintain funding request progress tracker to ensure requests’ timing aligns with leadership review timelines, allows for capacity delivery on time to support customer needs, and provides partner teams data to resource plan to support the funding request assembly process.
- Own project status communication consistently providing clear and concise summaries for the team’s funding requests to leadership.
- Have a good working relationship with finance, build teams, sourcing partners, supply and demand teams, and other teams as needed. Recognize discordant views and lead constructive dialogue to resolve them.
- Proactively mitigate risks to delivering capacity by following through on funding request approvals throughout the process.

About the team
Join the AWS Data Center Planning & Delivery team, where we are not just building data centers, we are architecting the future of cloud computing. You will join a tight-knit business operations function supporting AMER Capacity Delivery. We value ownership, clear writing, and mechanisms that scale. This role works across the organization and with partner teams, giving you broad visibility into how AWS plans and delivers data center capacity.

Basic Qualifications

- 4+ years of program or project management experience
- 4+ years of defining and implementing process improvement initiatives using data and metrics experience
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL

Preferred Qualifications

- 4+ years of driving process improvements experience
- 4+ years of driving end to end delivery, and communicating results to senior leadership experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, VA, Herndon - 74,200.00 - 129,800.00 USD annually