Strategy & Operations - Frontier

About the role

The GTM Strategy & Operations, Frontier team coordinates how Anthropic's research reaches the market: how we run model launches commercially, how we partner with Capacity teams to allocate a finite compute supply across customers and surfaces, and how we translate what the field learns into reads that Research, Product, Finance, and GTM leadership act on.

One tangible example of the work this role will contribute to is new model and product introduction: the end-to-end commercial run of a model, product or capability release, from identifying market opportunities to preparing customer cohorts and the field through to the adoption readout that shapes where we go from there. We are hiring for someone who can run a high-stakes cross-functional program where the bar for execution is sky high, author the strategic analysis and readouts executive leadership needs, and create and optimize repeatable methodologies.

This role reports to the Global Head of GTM Strategy & Operations, Frontier, and sits at the interface between GTM, Applied AI, Product, Research, Security & Safeguards, Finance, and Compute.

Key responsibilities

Run launches

• Serve as GTM DRI for product and model launches: own account selection for pre-launch, coordinate field readiness across scaled pre- and post-sales teams, and run the launch-week operating room with extreme ownership.  
• Synthesize customer adoption signal (usage patterns, migration behavior, qualitative feedback from the field) into actionable reads for executive leadership across the company
• Design and run the field response loop: how AE, CS, Applied AI and customer response and feedback gets captured, triaged, and routed to the teams who can act on it

Evolve the NPI methodology

• Design and iterate GTM's NPI methodology across both standard releases and managed-access programs, including operating cadence, roles and handoffs with field teams, and the bar for launch readiness
• Carry the executive reporting cadence for launches: what leadership teams see, how often, and how we make adoption trends legible early as well as retrospectively in an continual sprint environment

Partner across the company

• Act as GTM's primary interface to Product S&O and Research on launch planning, ensuring commercial readiness is sequenced with product / model readiness
• Work with Sales Strategy & Operations partners, Applied AI, and Customer Success on field execution, ensuring the launch motion lands consistently across segments and regions
• Partner with Capacity teams on rate limits, provisioning, and capacity planning for account cohorts, assessing capacity-efficiency opportunity and executing against it with customer value at the core
• Collaborate on protect-play targeting, sequencing, and post-launch competitive response when external launches and ours overlap

Minimum qualifications

• Experience in product operations, PMM operations, release management, management consulting, or GTM strategy & operations
• Built and run high-stakes, operations-heavy programs with many cross-functional dependencies at a high-velocity product company, with a track record of turning effective heroics into a repeatable, scaled methodology
• Ability to quickly weigh, select, and execute the balance between business, safety, and repeatability considerations
• Written for and presented to senior executives; you can produce the readout leadership reads and hold the room with Product, Research, and Finance counterparts
• Exceptional analytical skills, rooted in data but never without corresponding actionable insights. You can design the metrics and reporting that make a program legible, distinguish signal from noise in a messy week-one read, and work with analytics engineering teams to evolve data design to be fit for purpose
• A bias toward extreme ownership - you see the gap, you fill it, and you hold the outcome regardless of where the org lines fall
• Bachelor's degree required

Preferred qualifications

• Strong analytical foundation: SQL and code-level data proficiency, sophisticated modeling in Sheets or Excel, and experience with BI tools (Looker, BigQuery, or similar)
• Experience at an AI, developer-tools, or API-first company with consumption-based pricing (ideally as well as B2B SaaS)
• Strong familiarity with, if not direct experience in, commercial roles (sales, rev ops, product marketing) or product management in addition to operations
• Familiarity with safety, trust & safety, or security-review processes in a product context
• Demonstrated success operating in ambiguity at a company where the product and the operating model are both changing fast

Deadline to apply: None. Applications will be reviewed on a rolling basis.