Shipper Performance Coach, Amazon Global Logistics, Inbound Transportation, Shipper Support

Join Amazon Global Logistics as a Shipper Performance Coach and drive innovation in our transportation and logistics network. In this pivotal role, you'll enhance the shipper experience for vendors and sellers, evaluate network defects, and implement performance improvements. Your work will directly impact Amazon's ability to deliver exceptional service to millions of customers worldwide.

Key job responsibilities
- Analyze shipper performance data and identify areas for improvement
- Develop and implement coaching strategies for underperforming shippers
- Create actionable recommendations to enhance shipper efficiency and compliance
- Collaborate with cross-functional teams to drive best practice adoption
- Manage performance metrics and report on progress to key stakeholders

A day in the life
As a Shipper Performance Coach, you'll start your day reviewing performance data and identifying trends. You'll then conduct coaching sessions with shippers, offering tailored advice to improve their processes. Throughout the day, you'll collaborate with various teams to implement new strategies and track their effectiveness. You'll also participate in innovation sessions, brainstorming ways to revolutionize the transportation shipper experience.

About the team
Our team is passionate about reinventing transportation logistics. We thrive on learning, innovating, and having fun while delivering results. With a direct line to our users, we're customer-obsessed and constantly pushing the boundaries of what's possible in the industry. Join us in building the future of logistics at an unparalleled scale and pace.

Basic Qualifications

- 1+ years of working with computers and Microsoft Office (including Outlook, Word, and Excel) experience
- High school or equivalent diploma
- Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
- Work 40 hours/week, and overtime as required
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Are 18 years of age or older
- 1+ years of applying key financial performance indicators (KPIs) to analyses experience
- 1+ years of Microsoft Office including Outlook, Word, and Excel experience
- 2+ years of experience in logistics, transportation, supply chain operations, or vendor/partner management
- Ability to work a flexible schedule including occasional evenings or weekends to support shipper partners across time zones

Preferred Qualifications

- Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or related field
- 3+ years of experience in transportation, logistics, or supply chain operations
- Experience coaching, training, or managing performance of external vendors or partners
- Proficiency with data analysis tools such as SQL, Tableau, QuickSight, or advanced Excel
- Experience with transportation management systems (TMS) or warehouse management systems (WMS)
- Demonstrated ability to influence without authority and build strong partnerships with external stakeholders
- Experience working in a fast-paced, metrics-driven environment with competing priorities
- Knowledge of transportation regulations, compliance requirements, and industry best practices

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, AZ, Tempe - 21.68 - 29.18 USD hourly