Cloud Network Engineering - Mobile

Microsoft Digital (MSD) builds and manages the critical products and services that Microsoft runs on. We boldly pursue big ideas that power transformational advances at Microsoft and for our customers, while helping Microsoft teams work smarter, faster, and more securely every day. Microsoft Digital employees have deep technical and business expertise, customer insights, and a clear point of view that comes from first-hand, large-scale experience with Microsoft and industry solutions. We are engineers, technology leaders and experts, digital transformation change agents, and customer advocates.

We have exciting opportunities for you to innovate, influence, transform, inspire, and grow within our organization and we encourage you to apply to learn more!

Support Global Secure Access (GSA) client deployments through data-driven analysis of deployment health, client failures, and user-impacting issues. Partner across engineering and support teams to resolve escalations, identify systemic issues, and drive engineering lifecycle improvements that prevent recurrence, improve deployment success rates, and deliver a more reliable and seamless remote access experience for customers.

Microsoft’s IES builds and operates the services that enable our users to do their best work. As a Cloud Network Engineer with a security focus, you will perform a key role in delivering the core infrastructure for Microsoft's Remote Access and Edge services. You will implement and operate modern security infrastructure, in the cloud and on-prem, to enable secure and performant network access to our users.

This role requires an experienced engineer with a background in both network security (Firewalls, IPS, security policy) as well as remote access/SASE. Most important is a security professional’s mindset, continuous security improvement of our services is the goal!

Do you want to help make Microsoft more secure? Come and join us in IES and help make it happen!

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

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#MSDJOBS

• Testing and triage of support issues with Global Secure Access (GSA) SASE client on mobile devices.
• You will install, upgrade, and maintain security hardware, cloud infrastructure, operating systems and software.
• You will identify gaps in security policy and administration, recommend solutions, and implement new and revised security standards, while working with partner teams to drive consistency and awareness.
• You will maintain standards and drive improvements for our customer and partner experience, responding appropriately to emerging issues and advocating for our customer experience through analyzing key metrics, performance indicators, and other data sources (e.g. bugs, unhealthy data pipeline). Escalate, recommend improvements as appropriate to address gaps.
• You will participate in on-call rotation to support security services.
• With minimal guidance, you will analyze attempted or successful efforts to compromise systems security and, alongside partner teams, create recommendations to limit exposure, implement response plans, and take action.

Required Qualifications:

• Master's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 1+ year(s) technical experience in network design, development, and automation
  • OR Bachelor's Degree in Electrical Engineering, Optical Engineering, Computer Science, Information Technology, or related field AND 2+ years technical experience in network design, development, and automation
  • OR equivalent experience. 

Preferred Qualifications:

• 2+ years with Android and iOS devices using phones and tablets to test and troubleshoot issues through to resolution.  
• 2+ years of experience in network engineering. On-prem and Cloud (Azure preferred) networking
• 2+ years working with network security infrastructure including firewalls and remote access
• Strong communication skills and a passion for customer satisfaction
• While not required, we also look for the following:
  • CISSP, CISA, CISM, SANS, GCIA, GCIH, OSCP, PCCSE, PCNSE, PCSAE, CCNP Security, CCIE Security and/or Security+ certification.

Cloud Network Engineering IC3 - The typical base pay range for this role across the U.S. is USD $102,100 - $202,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $133,800 - $219,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.