Manager, Design Technologist, Elevated Shopping Experience

We are looking for a Design Technology Manager to lead a team of Design Technologists focused on generative AI tools, creative workflows, and technical innovation for éShop.

This is not a traditional design production role. The team develops new ways to create content and customer experiences through AI-powered workflows, content generation tools, multi-model systems, quality gates, agent integrations, APIs, and connections with existing production platforms.

The manager will establish the structure, priorities, and operating mechanisms that allow the team to own work from concept through production. They will lead people, manage commitments, remove barriers, negotiate priorities, and guide technical decisions across usability, scalability, integration, governance, and operational readiness.

Key job responsibilities
1. Lead and develop a team of Design Technologists focused on AI tools, creative workflows, automation, and backend innovation.
2. Set priorities, manage capacity, and allocate resources across short-term delivery and long-term strategic goals.
3. Enable end-to-end ownership by removing blockers and creating structures for independent team delivery.
4. Partner with creative, product, engineering, science, operations, and platform teams to turn business needs into scalable solutions.
5. Manage scope, commitments, escalations, and technical tradeoffs across usability, quality, scalability, governance, and production readiness.
6. Establish clear workflows, service level agreements, operating mechanisms, and best practices.
7. Ensure tools integrate with existing systems and have plans for adoption, maintenance, measurement, and improvement.
8. Drive data-informed decisions by making customer outcomes, quality, and operational performance measurable and auditable.
9. Coach team members, support career growth, manage performance transparently, and build an inclusive and autonomous team culture.
10. Simplify processes, improve operational metrics, and ensure the team’s work receives clear visibility and recognition.

A day in the life
You will partner closely with the éShop Innovation Lead to set priorities and translate creative and operational needs into practical AI tools and workflows.

Your day may include leading stand-ups, planning sprints, reviewing team capacity, removing blockers, and helping the team resolve technical or delivery tradeoffs. You will assess internal and external requests, manage stakeholders, share project updates, and align resources against the most important priorities.

You will also coach the team, review work in progress, and help ideas move from early concepts and prototypes into scalable, production-ready solutions. A key part of the role is ensuring existing tools and workflows remain reliable, secure, measurable, and easy to maintain. You will monitor performance, address defects, improve adoption, and plan ongoing updates so solutions continue to meet customer and business needs.

About the team
This role sits within éShop, the organization responsible for creating elevated product content and shopping experiences across Amazon. éShop brings together creative, production, design, technology, and operations to help customers discover, understand, and engage with products across global marketplaces. The team combines UX innovation, design technology, AI-enabled content creation, workflow development, and operational readiness to turn new ideas into scalable customer experiences.

Basic Qualifications

- Experience coordinating cross-functional inputs, meeting deadlines, and effectively managing competing priorities
- Bachelor's degree
- 7+ years of experience as a Design Technologist, Creative Technologist, or equivalent role building production-quality prototypes at the intersection of design and engineering
- 3+ years of people management experience, including hiring, performance management, and team development
- Proficiency with AI and generative interfaces, node-based workflows, and agentic systems, with the ability to build functional prototypes using real model APIs and production data.
- Demonstrated ability to work on large, ambiguous problems with limited guidance and deliver results

Preferred Qualifications

- Bachelor’s degree in design, computer science, engineering, human-computer interaction, or a related field, or equivalent professional experience.
- Knowledge of multi-model systems, agent orchestration, evaluation frameworks, and human-in-the-loop review.
- Familiarity with generative AI systems, image generation, video generation, LLM-powered interfaces, or agentic workflows
- Experience working with workflow orchestration, system integrations, or backend service dependencies.
- Familiarity with accessibility standards, design systems, and UX research integration
- Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
- Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 186,600.00 - 252,500.00 USD annually