DoorDash

DoorDash

Posted via Greenhouse

Technical Support Representative, In-Store

Posted Aug 15, 2026

Role at a glance

Salary
$23 – $35/hr
Location
Phoenix, Arizona, United States Boston, Massachusetts, United States
Work arrangement
On-site
Employment
Full-time
Experience
1+ years of experience in a high-impact, customer-facing support or strategic account role

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Role Summary

AI-generated

The Technical Support Team at SevenRooms supports hospitality operators globally as part of DoorDash’s Customer Experience and Support Ops organization. The role provides technical troubleshooting, product guidance, and strategic support across chat, email, and phone within a 24/7 support operation.

What You'll Do

  • Support customers through email, phone, and chat by responding to inquiries and resolving issues.
  • Provide strategic solutions and prescriptive platform setups tailored to customer goals.
  • Build and maintain deep knowledge of the SevenRooms platform and individual client needs.
  • Document issue resolutions and steps taken across client interactions.
  • Prioritize support requests based on the severity of customer impact.
  • Use internal and external systems to log, track, and retrieve relevant data.

Generated from the employer's posting. Verify important details before applying.

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Qualifications

Strong written and verbal communication; positive, collaborative attitude; ability to juggle multiple tasks with excellent follow-through; ability to build trusted client relationships; outstanding customer service; analytical, resourceful problem-solving skills; technical mindset; familiarity with Zendesk, Jira, Salesforce, or similar platforms.

Required

  • Strong written and verbal communication
  • Positive, collaborative attitude
  • Ability to juggle multiple tasks with excellent follow-through
  • Ability to build strong, trusted relationships with clients
  • Outstanding customer service
  • Analytical and resourceful problem-solving skills
  • Technical mindset
  • Familiarity with Zendesk, Jira, Salesforce, or similar platforms

Preferred

  • Interest in hospitality tech
  • Experience ideally in B2B, SaaS, or hospitality

Original job description

Content provided by the employer

About the Team

The Technical Support Team at SevenRooms is part of DoorDash’s broader Customer Experience and Support Ops organization. We partner directly with hospitality operators around the world to deliver best-in-class customer support. Our mission is to ensure that when things go wrong—or when guidance is needed—there’s always someone knowledgeable, strategic, and empathetic ready to help. Whether it's troubleshooting technical issues, advising on product setup, or driving value from our platform, we work across chat, email, and phone to create seamless and impactful experiences. Ultimately, we’re here to ensure our merchants succeed while supporting a fast, reliable, and efficient support operation across a 24/7 model.

Multiple Full-time Hourly Shifts Available. At least one weekend day availability is a must. 

About the Role

In this role, you’ll work directly with hospitality operators across the globe to troubleshoot issues, instruct and teach product functionality, and strategize to maximize our customers’ Return of Investment. This role is imperative in advancing our mission to provide world class customer support to our clients. 

You’re excited about this opportunity because you will…

  • Support Customers via Email, Phone and Chat. Promptly respond to customer inquiries through email and phone, resolving issues efficiently and with care. 
  • Provide Strategic Solutions. Help customers get the most out of the platform by delivering thoughtful, prescriptive setups tailored to their goals, showing both technical knowledge and strategic insight.
  • Master the SevenRooms Platform. Build and maintain deep knowledge of the SevenRooms platform - both broadly and in the context of individual client needs. 
  • Document Resolutions. Record issue resolutions and steps taken, ensuring clear documentation across all client interactions. 
  • Prioritize with Impact in Mind. Evaluate and act on support requests based on the severity of customer impact, ensuring the most critical issues are addressed first. 
  • Use Internal Tools Effectively. Learn and apply a variety of internal and external systems to log, track, and pull relevant data, supporting smooth and informed day-to-day operations.

We’re excited about you because…

  • You’re a strong communicator, both in writing and over the phone
  • You bring a positive, collaborative attitude and thrive in team environments
  • You’re comfortable juggling multiple tasks in a fast-paced startup environment, with excellent follow-through
  • You have a proven ability to build strong, trusted relationships with clients
  • You deliver outstanding customer service, striking the right balance between empathy and effective solutions
  • You’re analytical and resourceful, with sharp problem-solving skills
  • You have a technical mindset and an interest in hospitality tech
  • You’re familiar with tools like Zendesk, Jira, Salesforce, or similar platforms
  • You have 1+ years of experience in a high-impact, customer-facing support or strategic account role, ideally in B2B, SaaS, or hospitality

 

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. 

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

  • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
  • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$23.40$34.50 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

DoorDash

About the company

DoorDash

Large Enterprise

DoorDash is a leading logistics and food delivery service that connects consumers with their favorite local restaurants and retailers. Founded in 2013, the company operates in over 4,000 cities across the United States, Canada, and Australia, facilitating the convenient delivery of food and groceries to customers' doorsteps. With its user-friendly app and robust network of delivery drivers, DoorDash is at the forefront of the on-demand delivery sector, continuously expanding its services to enhance customer satisfaction and support local businesses. The company is committed to innovation and efficiency, striving to optimize the delivery experience for both consumers and partners.