Sr. Salesforce Administrator, Amazon Publisher Services

Amazon Advertising is a fast-growing multi-billion-dollar business that includes digital advertising on desktop, mobile, and connected devices. Ads appear on Amazon and thousands of third-party sites.

Amazon Publisher Services (APS) helps publishers of all sizes to better monetize their content through effective advertising across devices and media channels. APS works with Amazon teams across the globe to solve complex problems for our customers. The result is better quality advertising for publishers and more relevant ads for customers. Our infrastructure supports millions of Internet users and handles billions of queries per day, all delivered in milliseconds.

APS is looking for an experienced Salesforce Administrator to help build and define the designs of our Salesforce.com (SFDC) environment. The candidate will be part of several projects aligned with web, mobile app and streaming TV (STV) initiatives to drive operational excellence by applying both business and technical acumen in an agile and innovative environment. The ideal candidate will help empower APS users with tools, analytics and automation processes and must be an expert in the full suite of SFDC dev tools, including Visualforce, APEX, Aura, Lightning Web Components, Web Services, and APIs.

This role can sit in Austin, TX | New York, NY | Palo Alto, CA | San Francisco, CA


Key job responsibilities
- Manage SFDC Customer Relationship Management (CRM) including internal support requests, data integrity, data governance, and InfoSec compliance
- Configuration of SFDC features including user management, roles/profiles, permission sets, custom objects, page layouts, custom fields, formula fields, validations, Lightening flows, custom metadata types, Approval Process, Dynamic forms, Dynamic Actions, custom settings, Email templates, managed packages
- Learn and adapt to Amazon internal tools and AWS technology.
- Partner with cross-functional stakeholders to identify, plan, design and build improvements, enhancements, and system customization that solve critical business needs
- Participate in change management processes and drive communication efforts across relevant stakeholders
- Lead the QA testing process, including the creation of test cases and ensuring that new features being promoted work seamlessly in lower environments before launching in Production including training and troubleshooting for end-users.
- Support the execution of email marketing campaigns using Pardot.
- Promote user adoption of Salesforce

Basic Qualifications

- BS degree, or BA degree
- Experience in business analysis and functional roles, including requirements gathering, creating/deploying solutions to end users
- Experience working with technical and non-technical business owners/partners to overcome obstacles and deliver results
- Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
- Salesforce Advanced Administrator Certification
- 5+ years experience developing in Salesforce technologies such as Apex, Aura, Lightning Web Components, Visualforce, Flows and Admin Configurations

Preferred Qualifications

- Knowledge of digital advertising or search advertising or analytics solutions (e.g. Google Analytics)
- Platform Developer II certification
- In-depth understanding of the capabilities and constraints of the Salesforce.com application architecture coupled with good knowledge of business processes (Sales, Marketing, Operations, etc.)
- Extremely detail-oriented with a strong background and affinity for creating operational processes
- Proven ability to solve complex problems
- Experience integrating Salesforce with other systems using SOAP, REST, BULK and APIs.
- Experience using Salesforce data load tools , creating custom reports and dashboards
- Good understanding of SQL, SOSL and SOQL
- Experience in Service Cloud Implementation , Case management Process, Assignment Rules, Omni- Channel

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, CA, Palo Alto - 183,800.00 - 248,700.00 USD annually
USA, CA, San Francisco - 183,800.00 - 248,700.00 USD annually
USA, NY, New York - 175,800.00 - 237,900.00 USD annually
USA, TX, Austin - 159,800.00 - 216,200.00 USD annually