Role at a glance
- Salary
- $201K – $272K/yr
- Location
- Tempe, Arizona, United States
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- ten years of experience in the job offered or a related occupation
- Education
- Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field
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Role Summary
The Sr Mgr, Enterprise Act Engr leads enterprise customer support capabilities and multiple teams within AWS. The role drives strategic initiatives, improves operational consistency and scalability, and represents customer requirements within AWS to support effective issue resolution and architecture decisions.
What You'll Do
- Negotiate new ownership boundaries to achieve better outcomes.
- Build relationships with executives of key customers.
- Communicate and drive strategic initiatives.
- Lead teams to define and increase technical support capability, including skills, headcount, location, and activities.
- Build teams focused on Operational Excellence, scalability, and service consistency.
- Work with AWS engineers to resolve customer issues and advocate for customer features and requirements within AWS.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Required
- Position Requirements:
- Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and ten years of experience in the job offered or a related occupation. Must have ten years of experience in the following...
Preferred
- Please see job description and the position requirements above.
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Sr Mgr, Enterprise Act Engr
Job Location: Tempe, Arizona
Job Number: AMZN9258603
Position Responsibilities:
Negotiates new ownership boundaries to achieve a better outcome. Builds relationships with executives of key customers. Communicates and drives strategic initiatives. Influences customer and org priorities, with strategic management demonstrable experience. Delivers a vision. Leads team(s) to define and increase technical support capability (e.g. skills, headcount, location, activities etc.). Builds teams that are exemplary in terms of Operational Excellence, scalability, and service consistency. Manages multiple teams where the business opportunity or overall strategy may not yet be defined. Leads independently. Knows and uses all key customer resolution tools across all service groups to facilitate rapid resolution of customer concerns Works directly with Amazon Web Service engineers to ensure that customer issues are resolved as expediently as possible. Makes recommendations on how new AWS offerings fit in the company architecture. Advocate for customer features and requirements within AWS (be their voice internally).
Position Requirements:
Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and ten years of experience in the job offered or a related occupation. Must have ten years of experience in the following skills: (1) managing organizations (including other managers and team members); (2) leading operations support delivery for large enterprises. Domestic travel up to 25% to perform role responsibilities may be required.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $201,000/year to $272,000/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000
Basic Qualifications
Position Requirements:Bachelor's degree or foreign equivalent degree in Computer Science, Engineering, Mathematics, or a related field and ten years of experience in the job offered or a related occupation. Must have ten years of experience in the following skills: (1) managing organizations (including other managers and team members); (2) leading operations support delivery for large enterprises. Domestic travel up to 25% to perform role responsibilities may be required.#0000
Preferred Qualifications
Please see job description and the position requirements above.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, AZ, Tempe - 201,000.00 - 272,000.00 USD annually
About the company
amazon
Large Enterprise
Amazon is a global leader in e-commerce and cloud computing, founded in 1994 by Jeff Bezos. Initially starting as an online bookstore, it has since expanded its offerings to include a vast range of products and services, including electronics, fashion, and digital content. With Amazon Web Services (AWS), the company also provides powerful cloud solutions to businesses around the world. Known for its innovation, customer-centric approach, and commitment to operational efficiency, Amazon continues to shape the future of retail and technology, consistently seeking new ways to enhance customer experiences.
Amazon is a global leader in e-commerce and cloud computing, founded in 1994 by Jeff Bezos. Initially starting as an online bookstore, it has since expanded its offerings to include a vast range of products and services, including electronics, fashion, and digital content. With Amazon Web Services (AWS), the company also provides powerful cloud solutions to businesses around the world. Known for its innovation, customer-centric approach, and commitment to operational efficiency, Amazon continues to shape the future of retail and technology, consistently seeking new ways to enhance customer experiences.