Role at a glance
- Salary
- $130.9K – $277.2K/yr
- Location
- Multiple Locations, United States United States
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- 8+ years experience in program management, process management, or process improvement
- Education
- Bachelor's Degree in Business, Operations, Finance, or related field
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Role Summary
The Director of Business Program Management leads the Rhythm of Business for the Corporate segment within Microsoft’s Small Medium Enterprises and Channel organization. The role establishes the operational cadence used for planning, reviews, forecasting, and performance tracking, helping segment leadership make data-informed decisions and align with corporate priorities.
What You'll Do
- Lead the global SME&C Rhythm of Business for the Corporate segment and guide regional teams in local execution.
- Coordinate inputs and synthesize insights for segment leadership reviews.
- Partner with Sales, Finance, and Strategy on territory planning, quota setting, and forecasting.
- Develop and maintain dashboards and scorecards for segment KPIs, trends, risks, and opportunities.
- Establish templates, timelines, and best practices to govern ROB processes.
- Facilitate collaboration across Sales, Marketing, Finance, and Product teams and lead communications to support adoption of ROB...
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience.
Required
- Program management, process management, or process improvement experience
- Analytical skills
- Sales performance metrics, forecasting, and business reviews
- Communication and stakeholder management
Preferred
- Master's Degree in Business, Operations, Finance, or related field AND 12+ years experience in program management, process management,...
- Proficiency in AI tooling and agentic workflows
- Executive presence
- Experience managing ROB in a global or matrixed organization
- Experience in enterprise B2B sales environments
- Familiarity with sales methodologies and planning frameworks
- PMP, Agile, or Six Sigma certification
Original job description
Content provided by the employer
Original job description
Content provided by the employer
At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Business, Corporate, Strategy, and Partner teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation.
SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do.
If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.
As a Director of Business Program Management you will be a strategic and detail-oriented Sales Operations Program Manager to lead the Rhythm of Business (ROB) for the Corporate segment. This role is responsible for designing and executing the operational cadence that enables segment leadership to drive performance, make data-informed decisions, and stay aligned with corporate priorities.
The Program Manager will own the end-to-end ROB framework for the segment—including planning cycles, business reviews, forecasting checkpoints, and performance tracking—ensuring that the segment’s unique needs are reflected in operational processes and insights. This role requires effective program management skills, deep collaboration with segment stakeholders, and a clear understanding of sales operations at both strategic and tactical levels.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Segment ROB Leadership: Evolve and lead the global SME&C Rhythm of Business (ROB) for the Corporate Segment to deliver transformative insights that elevate business performance, while guiding regional teams to translate strategy into local execution.
Executive Readiness: Drive preparation for segment leadership reviews by coordinating inputs, synthesizing insights, and ensuring alignment with broader sales and corporate rhythms.
Segment Planning & Forecasting: Partner with Sales, Finance, and Strategy teams to support territory planning, quota setting, and forecasting tailored to the segment’s goals and structure.
Performance Management: Develop and maintain dashboards and scorecards to track segment-specific KPIs, identify trends, and surface risks or opportunities.
Program Governance: Ensure consistent execution of ROB processes within the segment; establish templates, timelines, and best practices that reflect segment nuances.
Stakeholder Engagement: Act as the primary operations partner for segment leadership, facilitating collaboration across Sales, Marketing, Finance, and Product teams.
Change Management & Communication: Lead communications and enablement efforts to drive adoption of ROB processes and tools within the segment.
Qualifications
Proven success managing operational cadences and executive-level programs.
Effective analytical skills and experience with sales performance metrics, forecasting, and business reviews.
Proficiency in AI tooling and agentic workflows.
Effective communication, stakeholder management, and executive presence.
Experience managing ROB in a global or matrixed organization and or experience in enterprise B2B sales environments preferred.
Familiarity with sales methodologies and planning frameworks.
PMP, Agile, or Six Sigma certification is a plus.
Business Program Management IC6 - The typical base pay range for this role across the U.S. is USD $130,900 - $277,200 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $303,600 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
About the company
Microsoft
Large Enterprise
Microsoft is a global technology leader that empowers individuals and organizations to achieve more through innovative software, services, and devices. Founded in 1975, the company is best known for its flagship products like the Windows operating system and Microsoft Office suite. In addition to personal computing, Microsoft is a leader in cloud computing with its Azure platform, providing a range of solutions for businesses to enhance productivity and efficiency. With a strong commitment to sustainability and accessibility, Microsoft continues to drive technological advancements that shape the future of work and learning.
Microsoft is a global technology leader that empowers individuals and organizations to achieve more through innovative software, services, and devices. Founded in 1975, the company is best known for its flagship products like the Windows operating system and Microsoft Office suite. In addition to personal computing, Microsoft is a leader in cloud computing with its Azure platform, providing a range of solutions for businesses to enhance productivity and efficiency. With a strong commitment to sustainability and accessibility, Microsoft continues to drive technological advancements that shape the future of work and learning.