Partner Experience Product Management Director

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Partner Experience Product Management Director 

Location: New York (other U.S. locations may be considered)

Description

This role sits within Salesforce's Partner Experience organization, the team responsible for how our entire partner ecosystem, spanning ISV, Consulting, and Reseller partners, experiences Salesforce from their first interaction through ongoing growth. We're building a single, headless experience layer that serves every entry point, from Slack and web access points to embedded agents, on top of a shared foundation of partner identity and context, business logic, and knowledge. Built once, delivered everywhere. It's an early-stage, high-visibility bet with a lot of ground still to cover, and this role will help shape what it becomes.

The role puts you at the center of bringing agentic AI to that ecosystem. You'll own the growth of this headless, agentic platform, defining the catalog of services delivered to partners and the internal teams that support them, working with a cross-functional team to prioritize, curate and design that catalog, and driving a rapid-innovation operating model that lets business owners continuously evolve it at speed.

What you'll do

• Research and engage broadly: dig into candidate services, analyze data from across the business, and hold ongoing conversations with stakeholders across the global partnerships organization and directly with partners, then work with engineering and UX to turn what you learn into shipped services across the platform's headless surfaces.

• Own the pipeline: curate which partner-program services join the platform, define how they work, and prioritize investment across the portfolio based on partner and business impact.

• Build the operating model: design and evolve the communication and operating model that lets business owners across partner programs, partner account management, enablement, sales, and marketing configure and manage their services without slowing the platform's pace of innovation, and oversee how the catalog continuously evolves as business needs change.

• Own the metrics: define, track, and evolve the measures that show whether the catalog is meeting partner and business needs, such as the range of needs the platform can reliably handle and its reach across the surfaces partners use, developing new measures as the catalog grows in scope and complexity.

• Communicate the vision: represent the roadmap for this agentic platform and its business impact to stakeholders across a highly matrixed organization, from engineering to partner programs to sales.

• Build toward a growing team: as the service catalog and its complexity expand, you'll grow into leading the product managers and cross-functional leads who own it.

Preferred qualifications

• 8+ years of product management experience, with a track record of owning strategy, roadmap, and prioritization for a platform or ecosystem product.

• Proven ability to design and launch operating models, processes, or systems from scratch, translating ambiguous business needs into clear structure without a template to follow.

• Strong quantitative and analytical skills, with the ability to define and track adoption, quality, and business-impact metrics.

• Outstanding written and oral communication skills, including experience presenting to and aligning executive leadership.

• Demonstrated ability to lead cross-functional teams (engineering, design, business stakeholders) in a matrixed organization, with readiness to grow into people management.

• Bachelor's degree in a technical, business, or analytical discipline, or equivalent practical experience.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $197,300 - $313,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $237,700 - $344,700 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.