Senior Program Manager, AMZL ORBIT PMO

AMZL ORBIT PMO is looking for a highly proficient and motivated Program Manager to own our IMR program reporting and lead the charge on Internal AI Integrations & Efficiencies across NA Last Mile. The Program Manager will manage the operating rhythm that keeps IMR reporting, budget audits, and fleet management on track for L8+ leadership, while also driving a growing portfolio of AI-powered automation projects designed to eliminate manual, repetitive work across the ORBIT PMO organization. This is a unique role that blends traditional program management (calendar management, monthly reporting, cross-functional SPOC coordination) with hands-on ownership of automation and AI efficiency initiatives — from playbook automation to legacy tool deprecation to Page 0 dashboard automation.

The ideal candidate is equally comfortable running a disciplined monthly reporting cadence and designing the next automation that removes hours of manual work from the team. They bring strong program management fundamentals, are curious about applying AI and automation to operational problems, and communicate clearly with senior stakeholders across Finance, Fleet, and Operations. As a member of the ORBIT PMO team, you will directly shape how Last Mile uses AI to scale its business review and reporting processes, while championing the Transporter Experience in every program decision.

Key job responsibilities
- Own the IMR Monthly Check-in cadence with F5 SPOCs, ensuring timely data collection, issue escalation, and follow-through on action items
- Author and distribute the IMR Monthly Flash for L8+ management, synthesizing key metrics and narrative into a concise, decision-ready summary
- Manage the IMR OP1 calendar (including OP1/OP2 calendar management), coordinating milestones and leadership review checkpoints across the annual planning cycle
- Lead IMR Budget Audits and Fleet Management reporting, partnering with WW Ops Finance to ensure financial accuracy and timely reconciliation
- Own xBR SharePoint management, keeping cross-functional business review documentation organized, current, and accessible to stakeholders
- Drive AI Efficiency initiatives, including HVE Playbook Automation and Daily Records Email, to reduce manual prep time during high volume events
- Own the ORBIT OTR Planner Deprecation Plan, managing the transition away from legacy tooling with minimal disruption to end users
- Provide program support for Product Analytics, partnering with technical stakeholders to translate business needs into analytics deliverables
- Lead Page 0 Automation efforts specific to the IMR portfolio, reducing manual dashboard prep and improving reporting consistency
- Identify new opportunities to apply AI and automation to recurring PMO and reporting workflows, building the business case and partnering with engineering resources to implement
- Set and embody strong team culture and standards consistent with Amazon's Leadership Principles
- Drive alignment with leadership across internal AMZL teams and partner business teams including WW Ops Finance, Fleet, and Product Analytics

A day in the life
On a typical day, the Program Manager might start by checking in with an F5 SPOC on outstanding IMR data points ahead of the monthly flash, then pivot to reviewing budget audit findings with WW Ops Finance to confirm fleet spend is tracking to plan. Mid-morning could involve a working session on the OTR Planner deprecation, coordinating a migration step with an affected team and updating the transition timeline. In the afternoon, they might test a new automation script for the HVE Playbook, walk through Page 0 dashboard changes with a Product Analytics partner, or draft the next IMR Monthly Flash for L8+ leadership. Throughout the week, they'll balance the discipline of a recurring financial and reporting cadence with the creativity of scoping and building new AI-driven efficiencies — moving fluidly between spreadsheets, stakeholder syncs, and automation prototyping.

About the team
The ORBIT PMO team sits within NA Last Mile (AMZL) Supply Chain and Strategic Initiatives, and is responsible for the program management backbone that supports Network of Operations, High Volume Events, Supply Chain, Strategic Initiatives/Executive Events, Business Analytics, and Internal AI Integrations across the org. Our team's mission is operational excellence through automation — we are actively working to reduce manual prep time by 60% and cut the OP1 planning cycle from 10 days to 4, while raising governance standards to 95%+ action item completion. This role sits at the center of that automation mission, partnering daily with WW Ops Finance, Fleet, and Product Analytics teams, and taking the lead on building AI-powered tools (playbook automation, legacy tool deprecation, Page 0 automation) that make Amazon's largest operations organization easier to run and easier to improve.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience implementing repeatable processes and driving automation or standardization

Preferred Qualifications

- 7+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, TN, Nashville - 104,100.00 - 155,400.00 USD annually
USA, TX, Austin - 115,600.00 - 160,000.00 USD annually
USA, WA, Bellevue - 115,600.00 - 160,000.00 USD annually