DoorDash

DoorDash

Posted via Greenhouse

Manager, Quality Assurance

Posted Aug 7, 2026

Role at a glance

Salary
Not Disclosed
Location
Tempe, Arizona, United States San Francisco, Arizona, United States
Work arrangement
On-site
Employment
Full-time

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Role Summary

AI-generated

The Manager, Quality Assurance leads DoorDash’s Customer Experience and Integrity QA team and reports to the Senior Manager, Quality & Support. The role develops scalable quality programs and process improvements that support customer experience across Support & Integrity, including Manual QA and Automated QA initiatives.

What You'll Do

  • Lead and develop high-performing people leaders.
  • Design, build, and execute process improvement projects.
  • Build and scale Manual QA and Automated QA programs.
  • Partner cross-functionally with Support, Integrity Operations, S&O, and other stakeholders.
  • Monitor team performance metrics and investigate root causes.
  • Oversee daily operations of the CXI QA team and resolve complex quality issues.

Generated from the employer's posting. Verify important details before applying.

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Qualifications

3+ years of people management experience; 5+ years of Quality Assurance Operations experience focused on large-scale QA automation and innovation; experience leading projects; technical skills and data insights; comfortable summarizing large datasets in Sheets/Excel.

Required

  • 3+ years of people management experience
  • 5+ years of experience in Quality Assurance Operations
  • Leading and implementing large-scale QA automation and innovation
  • Leading projects
  • Technical skills and data insights
  • Summarizing large datasets in Sheets/Excel

Preferred

  • experience in consulting, start-ups, or project management

Original job description

Content provided by the employer
View on company site

About the Team

Customer Experience and Integrity (CXI) is at the core of DoorDash’s operating engine. As a leader of the CXI Quality Assurance Team, you’ll shape the future of the customer experience at DoorDash. Our team influences agents, auditors, and stakeholders across the Support & Integrity organization. We’re passionate about delivering an end-to-end customer journey that is both exceptional and efficient.

We champion scalable, repeatable processes that protect and elevate the customer experience. In this role, you’ll identify trends, develop and implement quality process improvements, and bring your vision to cross-functional initiatives that impact millions of customers.

About the Role

The Manager, Quality Assurance reports to the Senior Manager, Quality & Support, and oversees the daily operations of our Customer Experience and Integrity (CXI) QA team. You’ll design and execute a scalable QA strategy that meets the needs of diverse cross-functional partners. You’ll investigate and resolve complex quality issues, analyze workflows for adherence to standards, and develop your team into a customer experience–driving powerhouse.

This is a hands-on leadership role where you’ll foster collaboration, develop talent, and solve problems in real time. This position requires in-office presence at our Tempe corporate office for in-person coaching, cross-functional collaboration, and immediate problem-solving. Candidates must live within 50 miles of the Tempe, Arizona office.

In-office days are determined by business needs and may change—speak with your recruiter for the current schedule. This role also requires periodic domestic and international travel to DoorDash offices and partner sites.

You’re Excited About This Opportunity Because You Will…

  • Lead and develop high-performing people leaders who multiply their impact across teams.
  • Design, build, and execute process improvement projects that drive efficiency and elevate the customer experience.
  • Build and scale industry-leading Manual QA (MQA) and Automated QA (AQA) programs.
  • Partner cross-functionally with Support, Integrity Operations, S&O, and other key stakeholders to deliver a best-in-class customer experience.
  • Monitor and improve team performance metrics (productivity, quality, adherence, retention, etc.), digging deep to understand root causes and influence outcomes.

We’re Excited About You Because You…

  • Have 3+ years of people management experience, developing highly effective leaders through coaching, feedback, and empowerment.
  • Bring 5+ years of experience in Quality Assurance Operations, with a focus on leading and implementing large-scale QA automation and innovation.
  • Have a track record of leading projects, achieving goals, and succeeding in collaborative environments (experience in consulting, start-ups, or project management is a plus).
  • Are persistent, results-driven, and committed to delivering excellence.
  • Excel at building cross-functional relationships and aligning diverse stakeholders.
  • Thrive in fast-changing environments and navigate ambiguity with ease.
  • Translate high-level goals into actionable plans using technical skills and data insights (comfortable summarizing large datasets in Sheets/Excel to drive decisions).
  • Operate with a bias for action—turning analysis into execution, testing hypotheses, and solving root-level problems with first-principles thinking.

Why You’ll Love Working at DoorDash

  • You’ll directly influence how millions of customers experience our platform.
  • You’ll lead a talented team during a pivotal shift toward automation and innovation in QA.
  • You’ll join a fast-paced, mission-driven company that values ownership, impact, and growth.

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.

DoorDash

About the company

DoorDash

Large Enterprise

DoorDash is a leading logistics and food delivery service that connects consumers with their favorite local restaurants and retailers. Founded in 2013, the company operates in over 4,000 cities across the United States, Canada, and Australia, facilitating the convenient delivery of food and groceries to customers' doorsteps. With its user-friendly app and robust network of delivery drivers, DoorDash is at the forefront of the on-demand delivery sector, continuously expanding its services to enhance customer satisfaction and support local businesses. The company is committed to innovation and efficiency, striving to optimize the delivery experience for both consumers and partners.

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