Role at a glance
- Salary
- Not Disclosed
- Location
- US-PERM, Washington, United States Seattle, Washington, United States
- Work arrangement
- Hybrid
- Employment
- Full-time
- Education
- Bachelor's
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Role Summary
The role manages onboarding, billing, and collections processes for complex user agreements and new business operations. It works across internal teams and with account managers to handle contracts, address user inquiries, and improve operational processes and the Stripe user experience.
What You'll Do
- Develop and manage scalable billing and collection processes for complex user agreements and new business operations.
- Build onboarding processes for new and existing users, and onboard sold custom contracts into billing systems.
- Work with legal contracts and partner with internal teams to improve contract review processes and anticipate changing business...
- Partner with account managers to resolve user inquiries about onboarding implementation, billing, and collections.
- Share system feedback with internal teams and help scope, build, and deliver process improvements.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Required: A bachelor's degree or foreign equivalent in Finance, Business, Information Management, or a related field; 4 years of client-facing experience in one of the listed fields; and 3 years of experience in each of the listed areas, including payment industry, SQL, data modeling, Tableau, Hubble dashboards, forecast modeling, and digital workflow design.
Required
- Bachelor's degree or foreign equivalent in Finance, Business, Information Management, or a related field.
- 4 years of client-facing experience in customer success, consulting, financial services, account management, or technical product sales.
- 3 years of experience in each of the following: tracing process impacts from situation to end customers and business financial outcomes;...
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Who we are
About Stripe
Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.
What you’ll do
Responsibilities
- Develop and manage scalable billing and collection processes for complex user agreements and new business operations.
- Build scalable and auditable onboarding processes for new and existing users.
- Onboard sold custom contracts into our billing systems.
- Work with legal contracts using strong attention to detail.
- Partner with internal systems, global deal management, legal, sales ops, internal audit, go-to-market, engineering and accounting teams to develop and improve processes for contract reviews and to anticipate changing business requirements.
- Partner with account managers to solve user inquiries related to onboarding implementation, billing, and collections.
- Advocate for the customer to internal stakeholders.
- Share system feedback and insights to Sales, Product Management, Engineering, Support and Legal on innovation and improvement needed to optimize the Stripe user experience.
- Help scope, build, and deliver continuous process improvements that enhance operations.
Who you are
Minimum requirements
Must have a Bachelor's degree or foreign equivalent in Finance, Business, Information Management, or a related field, plus 4 years of Client-facing experience in customer success, consulting, financial services, account management, or technical product sales.
Must also have 3 years experience in each of the following:
- Tracing process impacts from situation to end customers & business financial outcomes;
- Payment industry;
- GSuite and Excel;
- Working with large data sets;
- SQL;
- Project management or consulting;
- Data Modeling;
- Influencing business decisions by creating high quality presentations and documentations using PowerPoint;
- Digital workflow design, focusing on improving efficiency and user experience across organizational tools;
- Dashboard Design and Data Visualization using Tableau;
- Using data visualization tools including creating dashboards in Hubble to track KPIs and operational performance; and
- Forecast Modeling.
Salary: $152,069.00 - $199,200.00/Yr
This salary range represents the base salary range for the role and any sales commissions/sales bonuses targets, if applicable, would be in addition to the base salary.
40 hrs/week
50% Telecommuting Permitted.
Up to 25% international travel required.
Multiple Positions Available.
Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. WA52
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About the company
Stripe
Large Enterprise
Stripe is a leading financial technology company that provides a robust platform for online payment processing and ecommerce solutions. Founded in 2010, Stripe enables businesses of all sizes to accept payments, send payouts, and manage their online transactions seamlessly. With a focus on innovation and user experience, Stripe offers a range of APIs and tools that empower developers to integrate payment functionality quickly and efficiently. Trusted by millions of businesses worldwide, Stripe continues to shape the future of online commerce and financial services.