Software Engineer, MTS - Agent Studio & Observability UI

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

Join the Agentforce Optimization Agent team at Salesforce, where we're building the first AI-native observability platform for agentic systems. Based in San Francisco, you'll help shape how customers see, understand, and improve their AI agents — crafting the interfaces that turn complex agent session data into clear, actionable insight directly inside Agent Studio.

What You'll Actually Be Doing

• Own the UI surface for agent observability: Build and ship production-grade React components and views that surface optimization insights, session analysis, and performance signals inside Agent Studio's Sessions and Details views — making complex AI data legible and actionable for developers.
• Drive the Agent Studio integration: Lead frontend development across the Agent Developer Lifecycle (ADLC), integrating observability tooling into Salesforce Core and ensuring your components work reliably across multi-tenant, multi-cloud environments.
• Solve real-world UI performance challenges: Tackle rendering and data-fetching performance at scale — designing frontend systems that handle high-volume agent session data with low latency and a seamless developer experience.
• Build and ship using AI as a core workflow tool: Push the boundaries of AI development tools (Claude Code, GitHub Copilot, Cursor) to deliver secure, optimized, production-grade code — and contribute to the shared system context that keeps AI outputs reliable.

You're Our Person If...

• You have strong, hands-on experience building production frontend applications in JavaScript/TypeScript and React, with a track record of shipping performant, accessible UI at scale.
• You bring a demonstrated, genuine AI-first approach to engineering — using AI tools to move faster, build fluency across the stack, and contribute well beyond your core specialty.
• You have advanced prompt engineering skills: the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready.
• A related technical degree required.

Even Better If...

• You have experience integrating frontend systems with real-time data sources, streaming APIs, or analytics/observability platforms.
• You've worked within a large-scale platform or multi-cloud environment and understand the constraints that come with it (security, compliance, multi-tenancy).

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $117,200 - $176,700 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $141,200 - $194,200 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.