Role at a glance
- Salary
- $136K – $200K/yr
- Location
- NY, New York, United States San Francisco, California, United States
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- 6+ years of experience in strategy and operations, commercial management, operations, or consulting
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Role Summary
The Manager, Strategy & Operations will shape DoorDash for Business’s large-order fleet and delivery model, with ownership of dropoff quality and experience for recurring group orders. The role also evaluates new product opportunities, develops growth roadmaps, and partners across the business to determine where to invest in logistics and client services.
What You'll Do
- Understand client needs, prioritize them by impact, and create solutions with cross-functional partners.
- Execute short- and long-term plans with internal and external partners to improve operations and delivery quality.
- Develop and lead 0 to 1 opportunities and create roadmaps for future large-order growth.
- Identify and evaluate new product opportunities by sizing opportunities, understanding customer pain points, and validating demand.
- Partner with Product, Marketing, Sales, Customer Success, Analytics, Finance, Operations, and Engineering on investments and product...
- Use data to inform hypotheses and align cross-functional partners.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
6+ years of experience in strategy and operations, commercial management, operations, or consulting; proven track record of leading cross-functional initiatives; analytical thinking and actionable recommendations from complex datasets; customer-focused collaboration across diverse stakeholders; comfort navigating ambiguity.
Required
- 6+ years of experience in strategy and operations, commercial management, operations, or consulting
- Proven track record of leading cross-functional initiatives and hitting goals
- Analytical thinking and ability to deliver actionable recommendations out of complex datasets
- Customer-obsessed approach and comfort working with clients, merchants, or dashers
- Ability to navigate ambiguity and develop plans for difficult problems
Preferred
- Direct management experience
- High-growth startup experience scaling a business from 0 - 1
- Intermediate SQL experience
Original job description
Content provided by the employer
Original job description
Content provided by the employer
About the Team
DoorDash for Business provides meals solutions to companies, but we aren’t stopping there. Our mission is to become a premier benefits partner for executives, employees and administrators across the globe, leveraging the DoorDash platform to deliver industry-leading selection, quality, and customer service to every business customer, for every business use case. We are building an entrepreneurial, customer-obsessed, and fast moving team to create the right products and services for the future of work.
About the Role
As a Manager, Strategy & Operations, you will play a critical role in shaping how DoorDash for Business builds its large order fleet, delivery model, and identify new product opportunities to improve our logistics model for these large, complex orders.
You will own the strategy for dropoff quality and experience; which is critical to expanding the recurring group order use cases.
In addition, you will help identify and evaluate net-new product opportunities that can unlock future growth. This includes sizing opportunities, understanding customer pain points, validating demand, and partnering with Product, Marketing, Sales, Customer Success, Analytics, and Finance to determine where DoorDash for Business should invest.
Reporting to the GM for Meal Manager, DoorDash for Business, you will work closely with operators, field teams, product and other teams to make your vision a reality.
We are looking for a highly motivated first principles thinker who has a deep sense of ownership and is able to walk the fine line between diving into the lowest level of detail in our data and product, while still being able to think about the high level strategy. This is a true strategy and operations role.
You’re excited about this opportunity because you will…
- Strategize – Understand the needs of our clients, prioritize those needs by impact, and create solutions with cross-functional partners.
- Operate - Get to the lowest level of detail, and scale. You will work directly with internal and external partners to execute on your short & long-term plans; you are a cross functional success enabler and an excellent operator.
- Build – Develop and lead 0 to 1 opportunities, creating the roadmap for future large order growth opportunities to help us determine where to invest our resources to achieve desired outcomes.
- Collaborate – Value partnerships, and excel at working across Marketing, Operations, Product, Sales, Engineering, and develop new products and services for our clients.
- Construct - Navigate in an ambiguous environment and bring structure to undefined opportunities. There won’t always be playbooks or templates; instead you will create them.
- Analyze – Leverage data whenever possible to inform your hypothesis and align cross functional partners.
We’re excited about you because…
- You have 6+ years of experience in strategy and operations, commercial management, operations, or consulting; direct management experience, high-growth startup (scaling a business from 0 - 1) experience is preferred
- You have a proven track record of leading cross-functional initiatives, hitting goals, and succeeding in a complex and fast moving environment
- You are an excellent analytical thinker who can deliver actionable recommendations out of complex datasets; intermediate SQL experience strongly preferred
- You are customer obsessed - whether that is our clients, merchants or dashers and comfort talking / working with people from all walks of life
- You’re unafraid of ambiguity. You don’t need a playbook. You dive into difficult problems and come up with a plan. Rapid change and learning is exciting to you.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
About the company
DoorDash
Large Enterprise
DoorDash is a leading logistics and food delivery service that connects consumers with their favorite local restaurants and retailers. Founded in 2013, the company operates in over 4,000 cities across the United States, Canada, and Australia, facilitating the convenient delivery of food and groceries to customers' doorsteps. With its user-friendly app and robust network of delivery drivers, DoorDash is at the forefront of the on-demand delivery sector, continuously expanding its services to enhance customer satisfaction and support local businesses. The company is committed to innovation and efficiency, striving to optimize the delivery experience for both consumers and partners.
DoorDash is a leading logistics and food delivery service that connects consumers with their favorite local restaurants and retailers. Founded in 2013, the company operates in over 4,000 cities across the United States, Canada, and Australia, facilitating the convenient delivery of food and groceries to customers' doorsteps. With its user-friendly app and robust network of delivery drivers, DoorDash is at the forefront of the on-demand delivery sector, continuously expanding its services to enhance customer satisfaction and support local businesses. The company is committed to innovation and efficiency, striving to optimize the delivery experience for both consumers and partners.