Manager, New Verticals Merchant Strategy & Operations - Merchant Experience

About the Team

New Verticals is building DoorDash's business beyond restaurants into categories including grocery, convenience, alcohol, and retail. Our Strategy & Operations team turns high-level goals into clear plans and day-to-day execution by partnering with product, GMs, operations, sales, and support teams. We focus on the full merchant experience — making DoorDash valuable to merchants before, during, and after launch — while building the growth levers that keep them growing on the platform.

About the Role

NV merchants — grocery chains, retailers, convenience stores, and specialty operators — want more from DoorDash than a launch. They want better ways to reach customers, tools to manage and grow their business, and a partner that understands their economics. This role is responsible for making sure those merchant priorities actually happen.

You will own cross-functional alignment across a portfolio of merchant growth, experience and tooling initiatives, from self-serve capabilities to ads & promo products to merchant support workflows and integration quality. These initiatives span multiple product and engineering teams, each with their own roadmaps and competing priorities. Your job is to ensure NV merchant needs are clearly articulated, documented and sized, properly sequenced, and consistently advocated for — not by pushing, but by building genuine alignment around why these investments matter to merchants, consumers, and DoorDash. Additionally, you will partner closely with the Wolt and Deliveroo teams to share insights, learnings and priorities, and ensure visibility into key initiatives across markets.

This role requires someone who understands that what doesn't get built is just as consequential as what does, and who can translate that risk into a compelling, data-grounded case for prioritization.

You will report into the Director, New Verticals Merchant Onboarding & Experience in the Merchant Strategy and Operations organization.

You’re excited about this opportunity because you will…

• Support product and engineering teams in building new self-serve capabilities for merchants from the ground up. You’ll define what needs to get built, in what order, and ensure all requirements are clearly defined and sized
• Drive merchant growth priorities across teams — build and maintain alignment across 5–8 cross-functional teams around a shared view of what NV merchants need to grow, retain, and deepen their relationship with DoorDash.
• Own the "why it matters" narrative — frame growth investments as wins for merchants, consumers, and DoorDash alike. Translate merchant pain points and growth opportunities into clear business cases with quantified upside and a clear picture of what's at risk if we don't act.
• Scope and accelerate net-new and under-optimized capabilities — for growth levers that exist in early or fragmented states, you’ll lead the scoping work, defining requirements, identifying gaps, and building crawl/walk/run plans that earn prioritization on product roadmaps.
• Act as the connective tissue across the merchant growth ecosystem — bridge the gap between what NV merchants need and what product, sales, support, and operations teams are building across DoorDash, Deliveroo and Wolt, ensuring NV merchant priorities are represented in every relevant planning conversation.
• Shape how growth investments land for merchants — partner with product and operations teams to ensure launches are well-sequenced, well-communicated, and designed to create durable value for merchants and their customers.

We’re excited about you because…

• You have 6-8+  years of experience in strategy and operations, business or product operations, consulting, or similar cross-functional roles.
• You are a natural coalition-builder. You get things done by helping people understand why something matters — not by pushing harder. You can align teams with competing priorities around a shared goal, and you sustain that alignment over time.
• You think in opportunity cost. You know that what doesn't happen can be just as damaging as a bad decision, and you communicate that risk with the same clarity and urgency as the upside case.
• You can take an ambiguous problem, structure it, and build a plan. You're comfortable operating where the playbook doesn't exist yet, and you create clarity for the teams around you.
• You have genuine merchant fluency — you understand how retailers, grocers, and enterprise merchants think about growth, promotions, loyalty, and their relationship with platforms like DoorDash.
• You have experience in product operations: writing business cases, defining success metrics, scoping from zero, and shepherding builds from idea to launch.
• You communicate clearly in writing. Your default is async, and you write the kind of document that makes someone's job easier — not one that requires a follow-up meeting to interpret.
• You can work with data (SQL, spreadsheet modeling) to size problems, build simple models, and track the performance of your work independently.
• You are already using AI in your professional workflow and love it.

We expect this position to be filled by 9/31/26.