Role at a glance
- Salary
- Not Disclosed
- Location
- Singapore - Singapore
- Work arrangement
- On-site
- Employment
- Full-time
- Experience
- Extensive industry experience including resource management and demand pipeline management
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Role Summary
The Professional Services Delivery Partner Manager is an individual contributor responsible for Databricks’ Delivery Partner Program. The role works with system integrators and cross-functional teams to co-deliver Databricks services engagements, improve partner delivery quality, and support customer project outcomes.
What You'll Do
- Build and develop Professional Services relationships with global and regional system integrators and partner teams.
- Create RFP processes, templates, and scorecards for selecting partners for large, complex migration deals.
- Lead partner enablement, onboarding, training, certification, and Gen AI capability programs.
- Drive partner governance through MBRs, QBRs, delivery quality programs, feedback loops, and KPIs.
- Select and allocate projects to services partners while overseeing resource availability and project success.
- Support contractual negotiations, manage project escalations, and advocate for partner needs internally.
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Extensive industry experience in resource management, demand pipeline management, and large IT organization engagements focused on managed or professional service delivery; experience in a professional services organization as a partner manager and/or consulting manager; experience enabling partner or third-party organizations, including upskilling teams; experience gathering, prioritizing, planning, and executing technology solutions with partners and customers; experience managing commercial agreements, including statements of work.
Required
- Resource management
- Demand pipeline management
- Managed or professional service delivery
- Professional services organization experience as a partner manager and/or consulting manager
- Partner or third-party organization enablement
- Upskilling teams to provide delivery capabilities
- Working directly with partners and customers to plan and execute technology solutions
- Managing commercial agreements, including statements of work
Original job description
Content provided by the employer
Original job description
Content provided by the employer
CSQ327R54
At Databricks we work on some of the most complex distributed processing and machine learning problems in the world and our customers challenge us with interesting new big data and AI use cases. You will shape the future of big data and the machine learning landscape for leading Fortune 500 organizations.
Professional Services Delivery Partner Manager supports the mission of the Professional Services team, which is to accelerate and de-risk our customers' business outcomes through effective enablement and delivery of Databricks platform technology. This is an individual contributor role that will oversee the Databricks Delivery Partner Program which looks to use close partnerships with key system integrators to effectively co-deliver Databricks services engagements.
The impact you will have:
- You will work with the Professional Services team in order to use Databricks delivery partners to accelerate our customer project outcomes.
- Build and develop Professional Services relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), regional Partner team to support bi-directional pipeline review and bi-directional engagements (subcontracting, and advisory) for company priorities.
- Build a RFP process to support Partner Selection for large complex multi year, multi phase migration deals. Create templates, scorecards to supplement partner selection with a data driven approach.
- Spearhead and lead efforts to incubate and ramp new partners with Gen AI capabilities.
- Drive MBRs and QBRs with priority partners, and develop long term roadmaps for PS Partner delivery priorities. Develop scorecards and feedback loops to segment partners by focus areas, regions and company priorities.
- Drive delivery governance to ensure partner quality and delivery on Services led and partner supported implementations. Support global programs to measure partner quality such as CSAT, Partner Survey and program governance.
- Lead programs that align with our PS & Partner strategy for Assurance and advisory services. Work with our cross-functional channel teams to enable GSIs, RSIs, SIs on Assurance services, and support bi-weekly reviews and deal governance
- Support Partner IP efforts such as the creation of service delivery kits to better scale our ecosystem.
- Liaison with Delivery Partner organizations to ensure personnel have the required level of training and certification in order to achieve Databricks projects following best practices. Champion and provide thought leadership for specialization programs. You will implement and lead programs for achieving requirements and exceeding delivery quality.
- Build and maintain an effective onboarding process for partner resources ensuring effective utilization and quality of services across Databricks customer deliveries.
- Work with the Databricks resource management team to oversee the pipeline planning process with each of the delivery partners, ensuring partner resource availability in a timely manner to support Databricks services opportunities.
- Allocation and outsourcing of Projects to Services partners. This includes selecting the appropriate partner for the project and working with the partner closely to ensure project success.
- Work with our legal, people operations and other cross functional organization to support bi directional contractual negotiations
- Advocate for the Partner's needs internally; managing any escalations and issues on projects being delivered by partners.
- Develop, implement, and monitor Key Performance Indicators for each Services partner.
- Coach, Mentor junior members of the team, and partner resource
What we look for:
- Extensive industry experience including resource management and demand pipeline management and record of success in navigating and driving engagements with large IT organizations with a focus on managed or professional service delivery
- Extensive experience within a professional services organization as a partner Manager, and/or Consulting Manager.
- Experience managing partner or third-party organization enablement including upskilling teams to provide delivery capabilities.
- Excel at working directly with Partners and customers to gather, prioritize, plan and execute solutions to customer business requirements as they relate to technology.
- Experience managing commercial agreements with partners including statements of works to support services management.
About Databricks
Databricks is the Data and AI company. More than 20,000 organizations worldwide — including adidas, AT&T, Bayer, Block, Mastercard, Rivian, Unilever, and 70% of the Fortune 500 — rely on the Databricks Data + AI Platform to build and scale data and AI apps, analytics and agents. Headquartered in San Francisco with 30+ offices around the globe, Databricks offers a unified platform that includes Genie, Lakebase, Agent Bricks, Lakeflow, Lakehouse, and Unity Catalog. To learn more, follow Databricks on LinkedIn, X, YouTube, and Instagram.
Benefits
At Databricks, we strive to provide comprehensive benefits and perks that meet the needs of all of our employees. For specific details on the benefits offered in your region click here.
Our Commitment to Diversity and Inclusion
At Databricks, we are committed to fostering a diverse and inclusive culture where everyone can excel. We take great care to ensure that our hiring practices are inclusive and meet equal employment opportunity standards. Individuals looking for employment at Databricks are considered without regard to age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other protected characteristics.
Compliance
If access to export-controlled technology or source code is required for performance of job duties, it is within Employer's discretion whether to apply for a U.S. government license for such positions, and Employer may decline to proceed with an applicant on this basis alone.
About the company
Databricks
Large Enterprise
Databricks is a cloud-based data platform that specializes in providing solutions for data engineering, machine learning, and analytics. Founded in 2013 by the original creators of Apache Spark, the company enables organizations to unify data processing and analysis workflows, facilitating collaboration for data professionals. Databricks offers an integrated environment for data scientists, engineers, and business analysts, streamlining the process of building and deploying AI and data-driven applications. With a strong emphasis on simplifying big data management, Databricks helps businesses harness the power of their data to drive innovation and insights.
Databricks is a cloud-based data platform that specializes in providing solutions for data engineering, machine learning, and analytics. Founded in 2013 by the original creators of Apache Spark, the company enables organizations to unify data processing and analysis workflows, facilitating collaboration for data professionals. Databricks offers an integrated environment for data scientists, engineers, and business analysts, streamlining the process of building and deploying AI and data-driven applications. With a strong emphasis on simplifying big data management, Databricks helps businesses harness the power of their data to drive innovation and insights.