Stripe

Stripe

Posted via Greenhouse

Operations Manager, Stripe Delivery Centre

Posted Aug 5, 2026

Role at a glance

Salary
Not Disclosed
Location
Bengaluru India Locations
Work arrangement
On-site
Employment
Full-time
Experience
At least 8+ years experience leading operations support teams

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Role Summary

AI-generated

The role leads a new group of Operations Associates within Stripe Delivery Centers, a global team building operational capabilities to support external users and internal Stripe teams. It focuses on user support, operational delivery, process improvement, team development, and performance management.

What You'll Do

  • Recruit, manage, coach, and develop a new team of in-office Operations Associates
  • Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
  • Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
  • Build a great culture and ensure team members are happy, effective, and growing in their career
  • Set clear goals and direction, and provide regular feedback on team members’ performance
  • Be data-driven in your analysis of performance, and in your decision making

Generated from the employer's posting. Verify important details before applying.

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Qualifications

Minimum: at least 8+ years experience leading operations support teams; experience working cross-functionally with multiple teams to deliver high impact initiatives; experience in delivering weekly and monthly business metrics and reporting; excellent written and verbal communication skills; ability to partner effectively with internal stakeholders; background of identifying and remediating quality gaps in team performance; passion for process improvement and innovation; ability to periodically work a weekend day.

Required

  • At least 8+ years experience leading operations support teams
  • Experience working cross-functionally with multiple teams to deliver high impact initiatives
  • Experience in delivering weekly and monthly business metrics and reporting
  • Excellent written and verbal communication skills
  • An ability to partner effectively with internal stakeholders
  • Background of identifying and remediating quality gaps in team performance
  • Passion for process improvement and innovation
  • Ability to periodically work a weekend day for which you will receive a weekday off

Preferred

  • Experience in building and scaling new teams from zero
  • Strong operational background including experience with new process launches and service delivery in a high growth technology company

Original job description

Content provided by the employer

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

As Stripe’s user base and global footprint grows dramatically, we have distinctly unique support problems resulting from both our type of scale and the type of businesses we partner with. The Stripe Delivery Center (SDC) strategy will provide operational leverage and expand Stripe’s portfolio of operational capabilities to support the scaled needs for external users and internal Stripe teams.

What you’ll do

Stripe is launching Stripe Delivery Centers - a new global team to design, implement and grow Stripe’s operations for the next decade. We are looking for dynamic and curious people that have a passion for solving global user issues, building operations, driving process improvements and that want to play a front-line role in building this new operational capability for Stripe and accelerating Stripe’s growth.

In this role, you will recruit, manage, and develop a group of Operations Associates that are focused on user support. This person will cultivate the happiness of their team members while guiding them to be the best they can be, through feedback, coaching, mentoring, and advocacy within the organization. This means helping to set team goals, and using metrics to efficiently measure and guide team performance in pursuit of those goals. To be a fit, you will have a strong operations mindset, be able to move quickly, and be passionate about delivering an incredible user experience. 

Responsibilities

  • Recruit, manage, coach, and develop a new team of in-office Operations Associates 
  • Drive strong operational delivery and process improvement helping to mitigate risk while balancing operational efficiency and user impact
  • Identify gaps in current systems, policies and strategies, and recommend enhancements and process improvements to mitigate risks
  • Build a great culture and ensure team members are happy, effective, and growing in their career
  • Set clear goals and direction, and provide regular feedback on team members’ performance
  • Be data-driven in your analysis of performance, and in your decision making
  • Transmit and foster our values, serving as a beacon of Stripe’s user-centric philosophy and culture of transparency, empathy, inclusion, and empowerment

Who you are

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

  • At least 8+ years experience leading operations support teams
  • Experience working cross-functionally with multiple teams to deliver high impact initiatives 
  • Experience in delivering weekly and monthly business metrics and reporting
  • Excellent written and verbal communication skills
  • An ability to partner effectively with internal stakeholders
  • Background of identifying and remediating quality gaps in team performance
  • Passion for process improvement and innovation
  • Ability to periodically work a weekend day for which you will receive a weekday off; the SDC operates during daytime hours with shifts from the morning through early evening

Preferred qualifications 

  • Experience in building and scaling new teams from zero 
  • Strong operational background including experience with new process launches and service delivery in a high growth technology company
Stripe

About the company

Stripe

Large Enterprise

Stripe is a leading financial technology company that provides a robust platform for online payment processing and ecommerce solutions. Founded in 2010, Stripe enables businesses of all sizes to accept payments, send payouts, and manage their online transactions seamlessly. With a focus on innovation and user experience, Stripe offers a range of APIs and tools that empower developers to integrate payment functionality quickly and efficiently. Trusted by millions of businesses worldwide, Stripe continues to shape the future of online commerce and financial services.