Software Engineering SMTS - Cloud Reliability

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Team

The Cloud Platform Engineering team builds and operates the highly available, active-active cloud infrastructure that powers Salesforce at scale. We treat our internal platform as a product — obsessing over developer velocity, automation-first design, and a strict "No Ticket-Ops" philosophy.
We are a lean team at the leading edge of platform engineering — AI tools in every workflow, Slack as our enterprise WorkOS, and agents wired into our GitOps pipelines. We move fast, we automate everything, and we expect you to do the same.

The Shared Team DNA

We are "T-shaped" engineers with distinct focus areas who learn from one another. Every member shares a passion for:

• Platform-as-a-Product: Internal engineers are our customers — their DX and velocity come first.

• Eradicating Toil: Recurring issue? Write the automation. Ship code, don't file tickets.

• Shift-Left Security: Compliance and guardrails baked into the code by default — never bolted on.

• SRE Mindset: Engineer for failure. Self-healing systems. 99.999% availability.

• Deep Observability: Rich telemetry, distributed tracing, automated alerting — proactive, not reactive.

• AI-Native & Agentic: AI tools in every workflow, agents in every pipeline. Non-negotiable.

About the Role

You are the engineer who builds the cloud infrastructure engine. Partnering across platform teams, you design and deliver the infrastructure vending machines and reusable IaC modules that empower internal product teams to provision fully governed, multi-account AWS environments in 15 minutes, not two weeks. You own your domain like a product — understanding customer pain, reducing friction, and shipping solutions.

Your Impact – Responsibilities

• AWS Infrastructure Vending Machine: Own AFT as Terraform Enterprise SME; automate multi-region, multi-account provisioning via AWS Organizations and Control Tower.

• Enterprise Golden Modules: Author, test, and version-control a library of secure, pre-approved Terraform modules; translate compliance requirements into Sentinel/SCP policies.

• CI/CD & Guardrail Integration: Embed automated security scanning, Policy-as-Code enforcement, and cost guardrails directly into developer PRs — leveraging AI to intelligently surface risk, suggest remediations, and evolve the ruleset continuously.

• Resilience & Active-Active Delivery: Implement automated failover across AZs and regions using Cloud WAN, ARC, and FIS; lead Game Days simulating catastrophic failure.

• Agentic ChatOps & Slack Integration: Wire provisioning pipelines and AI agents into Slack for real-time intelligence, ChatOps control, and zero-touch operations.

• AI-Augmented IaC: Use AI coding assistants (Claude Code, Codex, Cursor) as primary tools to author, review, and validate infrastructure code at speed.

• Observability Platform: Build centralized logging, metrics, and tracing (Prometheus, Grafana, ELK, Datadog); define and enforce SLOs/SLIs.

• SRE Advisory: Advise internal teams on observability best practices, alerting strategies, and resilience architecture — trusted advisor, not CloudOps.

Minimum Qualifications

• 7+ years in Software Engineering, SRE, or Platform Engineering in large-scale AWS environments.

• Expert-level Terraform: state at scale, module decoupling, continuous IaC delivery.

• Strong Python or Go for custom tooling and AWS SDK (Boto3/Go SDK) integrations.

• Deep AWS core services: IAM, VPC, Cloud WAN, EKS/ECS, Lambda, DynamoDB — multi-region active-active DR.

• GitOps-driven deployments with automated guardrails baked into enterprise pipelines.

• Active practitioner of AI-assisted development (Claude Code, Codex, Cursor, Gemini or equivalent) as daily workflow.

Preferred Qualifications

• AWS certifications (Solutions Architect Professional, DevOps Engineer Professional, or Security Specialty).

• Experience with AWS Control Tower, Account Factory for Terraform (AFT), or custom account vending.

• Hands-on chaos engineering: AWS FIS, Gremlin, or equivalent Game Day experience.

• Experience building agentic pipelines or AI-integrated developer tooling.

• Familiarity with Slack platform development, Bolt SDK, or ChatOps automation.

• Background in FinOps, Policy-as-Code (Sentinel, OPA), or secrets management (Vault).

What We Value

• Bias for Action: Recurring issue? You write the automation. You ship code, you don't file tickets.

• Extreme Ownership: The platform is mission-critical. You own your domain end-to-end, no hand-offs.

• Risk Mitigation: Natural skepticism toward complexity; you find single points of failure before they find you.

• Documentation as Code: Runbooks, ADRs, and processes live in the repo — always current, never stale.

• AI Amplifier: You wire tools together to eliminate toil permanently and bring strong opinions on how AI accelerates platform engineering.

• Agentic Mindset: Slack is your command center. You build for it, automate through it, and live in the agentic future of work — today.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $148,500 - $223,900 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $178,900 - $246,000 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.