Director, Human-AI Collaboration

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Job Category

Employee Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Director, Human-AI Collaboration & Workforce Transformation will lead the strategic integration of artificial intelligence and emerging technologies to help redefine jobs, roles, and organizational structures at Salesforce. This role blends deep research expertise with a strong understanding of Human-Computer Interaction (HCI) principles and a pragmatic, business-oriented approach to large-scale workforce transformation. In this role, you will design and implement new work models that enhance human capabilities, improve efficiency, and support a positive, inclusive, and productive employee experience in an increasingly AI-enabled workplace.

Responsibilities:

• Pioneer research-driven work models by leading and conducting research on how AI and emerging technologies can augment human work, and translating findings into evidence-based frameworks for job design and organizational structure.

• Apply HCI and cognitive science principles to design intuitive, effective human-AI collaboration workflows that support usability, trust, and adoption.

• Partner with senior leaders to help shape the future of work at Salesforce, translating business strategy into actionable workforce transformation initiatives.

• Drive enterprise-wide transformation by supporting a culture of learning, adaptability, and innovation as the organization evolves how work is defined, performed, and managed.

• Develop scalable frameworks for job redesign and augmentation that enable business growth while supporting employee development and career progression.

• Influence and educate stakeholders by clearly communicating research insights and strategic recommendations to a wide range of audiences, including technical and non-technical partners.

• Balance agility and focus by managing multiple priorities and adapting quickly as business needs evolve.

Required Qualifications:

• Doctorate (Ph.D.) in a relevant field such as Organizational Psychology, Human-Computer Interaction, Industrial-Organizational Psychology, or a related discipline with a focus on technology and the future of work.

• 10+ years of experience in organizational design, workforce strategy, or applied research roles, including at least 5 years in a leadership capacity driving large-scale change within a corporate environment.

• Demonstrated research expertise, including a strong publication record or hands-on application of qualitative and quantitative research methods to address complex business challenges.

• Deep understanding of Human-Computer Interaction (HCI) principles and their application to designing effective human-machine systems.

• Strong business acumen, with the ability to connect research insights to measurable business outcomes and key performance indicators.

• Proven leadership and communication skills, with experience influencing senior leaders and collaborating across diverse, cross-functional teams.

• Experience leading organizational transformation efforts and integrating emerging technologies, particularly AI, into work processes.

Preferred Qualifications:

• Experience working in large, matrixed, or global organizations.

• Background in workforce transformation, job architecture, or future-of-work initiatives within a technology-driven environment.

• Demonstrated ability to translate complex concepts into practical, actionable frameworks that resonate across varied audiences.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.