Senior Manager, Software Engineering - Telemetry Platform

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Job Category

Software Engineering

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join the Engineering Development and Delivery group within Salesforce's Digital Enterprise Technology organization, where you'll own the vision and execution of the Unified Telemetry platform — a foundational data infrastructure that powers analytics, machine learning, and experimentation across the company. This role is based in the United States and is built for a technical leader who thrives at the intersection of platform engineering, people development, and cross-functional influence in an era where AI-driven engineering is reshaping how we build and observe software.

What You'll Actually Be Doing

• Own the technical roadmap for the Unified Telemetry platform, driving architecture decisions across unified client SDKs, schema registry, and the ingestion layer — setting the engineering standard for telemetry across the organization.
• Lead end-to-end delivery of core platform components, ensuring the pipeline reliably serves analytics, machine learning, and experimentation consumers with the data quality, latency, and availability each requires.
• Build, grow, and mentor a high-performing team of engineers — establishing operational norms, fostering a culture of ownership and continuous improvement, and running career development conversations that help each person reach their potential.
• Partner with product, data engineering, analytics, and machine learning stakeholders to align on requirements, prioritize the roadmap, and drive telemetry adoption as the platform expands to new surfaces.
• Champion the migration away from fragmented, bespoke telemetry approaches, representing the platform in org-wide planning and technical forums and advocating for telemetry as a shared observability backbone.

You're Our Person If…

• You have hands-on experience designing and operating event streaming pipelines at scale, with deep familiarity with technologies like Kinesis, Kafka, or equivalent — including raw/bronze, cleansed/silver, and curated/gold data layer patterns.
• You've built or owned multi-platform client instrumentation, including Software Development Kits (SDKs) across mobile (iOS, Android) and web (JavaScript) surfaces.
• You bring a strong background in schema-driven development, including schema registries, envelope design, event contract governance, and managing schema evolution across producers and consumers.
• You're an experienced people manager with a track record of hiring, developing, and retaining engineers across varying seniority levels — building high-performing, inclusive teams.
• You have a strong Amazon Web Services (AWS) background, including experience with Fargate, Lambda, Kinesis, Identity and Access Management (IAM), and Terraform for infrastructure-as-code and secure, scalable service delivery.
• You've served diverse downstream consumers — including analytics/business intelligence, machine learning, and experimentation platforms — with a clear understanding of their data quality and latency requirements.
• You can drive alignment across engineering, product, data science, and machine learning stakeholders, translating competing requirements into a shared technical roadmap.
• A related technical degree required.

Even Better If…

• You have experience with agentic Software Development Life Cycle (SDLC) tooling such as GitHub Copilot, Cursor, or similar AI-assisted development workflows — and a track record of driving adoption across engineering teams.
• You're familiar with AI and machine learning data pipeline requirements, including feature engineering, training data curation, and real-time inference, and how they shape telemetry structure and delivery.
• You've worked with data quality frameworks including automated validation, anomaly detection, and service-level agreement (SLA) monitoring for streaming pipelines.
• You have experience with distributed tracing and observability platforms such as OpenTelemetry, Sentry, Datadog, or Splunk.
• You've driven developer experience improvements — making it easier for product teams to instrument and adopt telemetry SDKs.
• You're familiar with privacy-by-design principles, including personally identifiable information (PII) handling, data residency, and compliance requirements in event data collection.
• You have a background in experimentation platforms and understand the role telemetry plays in A/B testing and feature flagging infrastructure.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.