Payroll Specialist (US & Canada)

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Job Description

Objective / Purpose:

The Payroll Specialist supports day-to-day payroll operations for an assigned payroll portfolio. This role processes payroll inputs, performs routine validations and controls, maintains required documentation, and provides professional support to employees and stakeholders. The role contributes to accurate, timely, compliant, and employee-focused payroll delivery by following established procedures and escalating issues appropriately. It covers an assigned country, legal entity, business unit, or payroll portfolio, with no budget ownership and no direct or indirect reports.

Accountabilities:

·       Collect, review, and process approved payroll inputs, including employee changes, earnings, deductions, benefits, taxes, and time-related information.

·       Perform routine validations, reconciliations, corrections, and off-cycle support activities in line with established procedures, and support statutory, year-end, and audit-related activities as assigned.

·       Maintain payroll calendars, trackers, control evidence, case records, and process documentation.

·       Follow established procedures and escalate exceptions, missing information, or control concerns within required timelines.

·       Respond to routine payroll inquiries in a professional, timely, and employee-friendly manner, and coordinate with payroll providers and internal stakeholders to resolve assigned issues and ensure follow-through.

·       Use approved digital, AI, and automation tools responsibly, with appropriate validation, data privacy, access controls, and human review.

- Support testing, adoption, exception monitoring, and user feedback for payroll-related system or process changes, and identify repetitive or rules-based activities that may be simplified or automated, sharing suggestions with senior team members.

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