Role at a glance
- Salary
- Not Disclosed
- Location
- DLF CYBERCITY 12B
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- 1-3 years of relevant experience
- Education
- High School diploma or equivalent
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Role Summary
The Ops Support Assistant 4 is an entry-level position providing day-to-day operations support, including record and documentation maintenance, storage and retrieval of records, account maintenance, imaging, and account opening in coordination with the Operations - Core Team. The role serves as liaison between operations staff, relationship managers, project managers, custodians, and clients.
What You'll Do
- Assist unit manager by providing guidance to staff on processes and operating procedures
- Coordinate team efforts to ensure quality, timeliness, and efficiency of workflow
- Evaluate equipment and staff resource allocation and identify potential issues that may affect department workflow
- Interact with internal departments and external clients to resolve issues and concerns
- Monitor 'In process' work to meet business and quality standards
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Requires 1-3 years of relevant experience, proficient computer skills, and a high school diploma or equivalent; LMS, HR systems, or L&D knowledge is preferred.
Required
- 1-3 years of relevant experience
- Proficient computer skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
- High School diploma or equivalent
Preferred
- Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge
Original job description
Content provided by the employer
Original job description
Content provided by the employer
The Ops Support Assistant 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Assistant 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
- Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
- Evaluate equipment and staff resource allocation and help identify potential issues that may impact department workflow
- Interact with internal departments and external clients to resolve issues and concerns
- Monitor “In process,” work to meet business and quality standards
- Assist in making decisions within established procedures that balance the needs of the employee, company, and customer
- Support and expansive array of products and services and serve as the team subject matter expert
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1-3 years of relevant experience
- Experience with Learning Management Systems, Human Resource Systems and Learning and Development knowledge preferred
- Proficient computer skills
- Ability to adapt to new technology quickly and seamlessly
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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About the company
Citi
Large Enterprise
Citi is a global financial services corporation that offers a wide range of financial products and services, including consumer banking, credit, investment banking, and wealth management. With a presence in nearly 100 countries, Citi serves millions of customers, from individuals and small businesses to large corporations and governments. The company is dedicated to innovation and sustainability, actively working to support economic growth while addressing environmental and social challenges. Citi’s commitment to providing exceptional service and fostering diverse talent makes it a prominent choice for students aspiring to build a career in finance and banking.