DoorDash

DoorDash

Posted via Greenhouse

Technician Lead, Labs

Posted Oct 29, 2026

Role at a glance

Job function
Manufacturing & Skilled Trades Equipment Engineering & Maintenance
Salary
$34.70 – $51/hr
Location
San Jose, California, United States
Work arrangement
On-site
Experience
3-5 years of service work experience

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Role Summary

AI-generated

Technician Lead role in DoorDash Labs, a player-coach position in which the lead spends 90-95% of the day as a hands-on contributor executing diagnostics and repairs while ensuring the shift meets daily output and uptime goals. The role is on-site in Mesa, AZ, reports to the Operations Manager, Service Operations, and serves as the first point of escalation for the technician team.

What You'll Do

  • Execute the most complex robotic diagnostics and advanced repairs, including component-level troubleshooting on electrical systems,...
  • Translate high-level key results into daily shift tasks so the shift meets its output and fleet uptime goals.
  • Create and refine service center workflows to improve repair accuracy and shop efficiency.
  • Maintain accurate technical documentation and shift handovers.
  • Lead medium-to-high complexity reliability projects from start to finish, designating tasks and removing roadblocks.
  • Serve as primary DRI for systemic hardware issues and escalate critical bottlenecks to engineering.

Generated from the employer's posting. Verify important details before applying.

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Qualifications

Technician lead with 3-5 years of service work experience, strong documentation skills, and a valid U.S. driver's license with a required MVR.

Required

  • 3-5 years of service work experience
  • Drive to help build and implement scalable solutions
  • Excellent communication and documentation skills
  • Prior experience in vehicle or fleet service
  • Strong experience in work order management systems
  • Valid U.S. driver's license
  • Successful completion of MVR
  • Weekend coverage on a permanent AM or PM shift

Preferred

  • Leading or training team members

Original job description

Content provided by the employer

About the Team

DoorDash Labs is an independent team within DoorDash. We explore robotics and automation to transform last-mile logistics in the long term. If you have a passion for applying robotics solutions in a service used by millions of people, then we want to talk to you!

About the Role

As the Technician Lead, you will bridge the gap between high-level engineering goals and day-to-day shop floor execution. This is a "Player-Coach" role: you will spend 90-95% of your day as a hands-on contributor, executing high-level diagnostics and repairs alongside the team. You are responsible for ensuring the shift meets its daily output goals and uptime key results. While your primary focus is technical execution, you serve as the first point of escalation for the team and help ensure every technician is working efficiently and safely. You report to the Operations Manager, Service Operations, in our DoorDash Labs organization. This is an on-site role with expectations of 100% in-office in Mesa, AZ.

You’re excited about this opportunity because you will…

  • Lead the team to hit fleet uptime and repair goals while personally executing the most complex robotic diagnostics

  • Perform advanced repairs, including component-level troubleshooting and fixes on intricate electrical systems, control units, and associated hardware, with minimal supervision

  • Act as the process owner for the service center, creating and refining workflows that improve repair accuracy and shop efficiency

  • Provide a high level of dependability and accuracy in all technical documentation and shift handovers, setting the "Gold Standard" for the technician team

  • Lead medium-to-high complexity projects tied directly to fleet uptime and reliability key results from start to finish

  • Serve as the primary DRI for troubleshooting systemic hardware issues and escalating critical bottlenecks to engineering

  • Communicate clear success metrics for maintenance projects, designate tasks to appropriate team members, and remove roadblocks to keep timelines on track

  • Translate high-level key results into daily shift tasks, providing feedback to leadership on fleet health trends, wins, and challenges

  • Use data-driven analysis and critical thinking to resolve systemic fleet issues, moving beyond "one-off" fixes to document creative, scalable solutions

We operate 7 days a week, 16 hrs a day to support Robot Operations. During training, you will be on a temporary schedule until your on-the-job training is completed over a few weeks. Once training is complete, you will move to your permanent shift assignment that will be based on business need, either an AM or PM shift with weekend coverage. To ensure you can plan accordingly, permanent shift reassignments are provided with at least two weeks' notice.

We’re excited about you because you have…

  • 3-5 years of service work experience

  • Drive to help build and implement scalable solutions

  • Excellent communication and documentation skills 

  • Prior experience in vehicle or fleet service. Leading or training team members is a major plus

  • Strong experience in work order management systems, ensuring accuracy and timeliness of work order completion

  • Valid U.S. drivers license required, and a successful completion of MVR required

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. 

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

  • For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
  • For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
The national base pay range for this position within the United States, including Illinois and Colorado.
$34.70—$51 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023.  We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

DoorDash

About the company

DoorDash

Large Enterprise

DoorDash is a leading logistics and food delivery service that connects consumers with their favorite local restaurants and retailers. Founded in 2013, the company operates in over 4,000 cities across the United States, Canada, and Australia, facilitating the convenient delivery of food and groceries to customers' doorsteps. With its user-friendly app and robust network of delivery drivers, DoorDash is at the forefront of the on-demand delivery sector, continuously expanding its services to enhance customer satisfaction and support local businesses. The company is committed to innovation and efficiency, striving to optimize the delivery experience for both consumers and partners.