Collections Officer with French

Job location

Bucharest | Hybrid working model | Monday to Friday, 09:00–18:00
Fixed-term employment contract: 1 year and 6 months

Role summary

Manage customer accounts and support Accounts Receivable and Collections activities by monitoring payments, reconciling balances, and resolving customer inquiries. The role also includes voice support through inbound and outbound calls with employees or stakeholders.

Your mission

• Manage customer relationships and monitor payment timelines.
• Reconcile customer accounts and track outstanding balances.
• Investigate and resolve customer queries to facilitate timely payments.
• Use financial tools to support Accounts Receivable and Collections activities.
• Handle inbound and outbound calls, providing information, resolving issues, and managing inquiries.

Required Qualifications

• French & English – B2 level.
• Bachelor’s degree.
• Attention to detail and accuracy when working with customer accounts and financial information.
• Analytical skills to investigate account discrepancies and payment-related queries.

Preferred Qualifications

• Previous experience in Finance, Accounts Receivable, Collections, or Customer Support.
• Customer-oriented approach and ability to communicate clearly with customers and stakeholders.
• Organizational and prioritization skills.

Employee Benefits – Be well, work well, live well

• Private medical and dental coverage through Regina Maria.
• Flexible benefits package via Benefit Online, including vouchers, transportation, wellness, and cultural activities.
• 23 vacation days, with additional days awarded through our loyalty program.
• Additional private pension plan starting from the second month of employment.
• Access to extensive learning, training, and career development opportunities.
• Well-being support, including psychological counseling and premium wellness apps.
• Life insurance coverage for you and your loved ones.
• Flexible working hours, depending on project requirements.

Discover the full range of Accenture benefits here: https://www.accenture.com/ro-en/careers/local/benefits

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.