Sales Operations Manager

Summary

At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. We are looking for an experienced, collaborative, and strategic Sales Operations Manager to join the Korea Sales Planning & Operations (SP&O) team. This regular, full-time role focuses on driving operational excellence, strengthening business governance, enabling executive performance visibility, and leading cross-functional execution across Apple Korea’s commercial organization.

Description

Based in Seoul, you will lead and evolve the operating mechanisms that support Apple Korea’s go-to-market execution. You will partner with sales leadership, finance, regional operations, and cross-functional teams to build scalable operational processes, uphold commercial governance, and support critical business priorities.

In this role, you will connect strategic intent with disciplined operational execution—translating complex business data into actionable executive insights, collaborating on key business initiatives, and continually driving workflow optimization. We are looking for a strategic thinker and trusted partner who navigates ambiguity with clarity and champions operational excellence.

Responsibilities

Operational Governance & Strategy: Define and maintain robust operational frameworks, business rules, and operating rhythms across commercial channels to ensure consistency, compliance, and scalable execution.
Business Visibility & Executive Analytics: Drive executive business visibility by overseeing commercial performance dashboards and analytics, transforming multi-dimensional operational data into strategic insights for leadership.
Cross-Functional Collaboration & Alignment: Act as a key operational partner across sales, finance, legal, and regional/worldwide teams to align priorities, drive consensus, and support strategic business initiatives.
Go-to-Market & Operational Readiness: Oversee operational readiness and channel enablement for new commercial campaigns, partner initiatives, and business transitions, mitigating risks and ensuring execution excellence.
Process Optimization & Innovation: Continuously review and streamline business workflows to eliminate friction, championing modern tools, analytics, and best practices to drive sustainable efficiency.
Team Enablement: Establish operational best practices and provide guidance to team members, fostering a culture of operational rigor, transparency, and collaboration.

Minimum Qualifications

Education: Bachelor’s degree in Business, Engineering, Operations, or related field.
Experience: 8+ years of professional experience in sales operations, business operations, commercial planning, or related management consulting within a global or multi-channel commercial environment.
Operational Leadership: Proven track record of leading cross-functional operational initiatives, designing scalable business processes, and managing diverse stakeholders.
Strategic & Analytical Acumen: Strong ability to analyze complex business issues, leverage data to drive operational decisions, and present clear narratives to leadership.
Influencing & Partnership: Outstanding relationship-building and communication skills, with demonstrated capability to lead through influence in a matrixed organization.
Language: Fluency in both Korean and English (verbal and written).

Preferred Qualifications

Experience designing commercial policy frameworks, partner governance, or incentive guidelines.
Demonstrated track record of driving process innovation, workflow automation, or adopting modern technologies to transform business operations.
Experience navigating organizational changes and complex operational transformations.