[Concentrix] AI Solutions Consultant

About the role

We are looking for a customer-facing solution leader who can help clients leverage AI to solve business challenges and improve customer experience. The role involves working closely with clients to understand their needs, identify opportunities, design practical AI solutions, develop proposals, and lead successful implementation projects. You will collaborate with business stakeholders, product teams, and engineers to translate customer requirements into scalable solutions and drive business outcomes.

What you'll do

●Understand client business challenges and identify opportunities to leverage AI solutions to improve customer experience and operational efficiency.
●Design end-to-end AI solutions aligned with client business objectives, technical environments, and operational requirements.
●Present solution recommendations, architecture strategies, business value, and deployment roadmaps to client stakeholders and decision-makers.
●Lead pre-sales activities including discovery workshops, solution design, demos, effort estimation, implementation planning, proposal development, and technical feasibility assessments.
●Lead end-to-end delivery of AI solutions, coordinating with product, engineering, implementation, and client teams from solution design through deployment and adoption.
●Oversee integration with enterprise systems including CCaaS, CRM, knowledge management platforms, and other business applications.
●Manage implementation scope, risks, timelines, and stakeholder alignment to ensure successful project execution and business outcomes.

Requirements

●Bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field.
7+ years of experience in solution consulting, solution architecture, implementation consulting, system integration, AI solution delivery, or technical consulting with client-facing responsibilities.
●Proven experience leading client-facing solution proposals, technical workshops, solution demonstrations, and enterprise technology delivery projects.
●Experience with CCaaS, Contact Center, CX, CRM, or Customer Experience technologies.
●Strong understanding of API integration, cloud architecture, databases, authentication, and enterprise integration patterns.
●Familiarity with AI technologies including Prompt Engineering, RAG, AI Agents, Conversational AI, and platforms such as Azure AI Foundry, OpenAI, Dify, or similar technologies.
●Experience with Azure, AWS, or Google Cloud environments preferred.
●Native Korean and business-level English proficiency (B2 or above).

Preferred qualifications

●Strong client communication, presentation, consulting, and stakeholder management skills.

Benefits

-자율복장 출근
-직원추천 인센티브
-영어교육비 지원
-장기근속사 시상
-주택대출 이자지원 등

Hiring process

서류 전형 - 1차 면접 - 2차 면접 - 최종 합격
*단계별 합격자에 한해 개별 연락드립니다.
*전형 과정에서 인성검사 or 레퍼런스가 포함될 수 있습니다.
*포지션에 따라 채용절차가 추가되거나 단축될 수 있습니다.
*허위 사실이 발견될 경우, 채용이 취소될 수 있습니다.
*채용이 완료될 경우, 조기 마감될 수 있습니다.