HR Service Delivery Associate

Skill required: Workforce Data Admin - HR Service Delivery
Designation: HR Service Delivery Associate
Qualifications:Any Graduation
Years of Experience:1 to 3 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • The Workforce Administration Associate will process incoming requests received through emails or any other application. These requests include resolving and or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.
What are we looking for? • Multi-cultural awareness • Flexibile to work in Shifts • "• 1 - 2 yrs. business experience in workforce data administration activities ( Job changes, exits, leave of absence etc) • • Knowledge of MS Office and Excel skills would be a plus • Experience supporting Australian clients, with specific exposure to the supermarket and retail sector • Knowledge of SuccessFactors EC module" • "Must be open to Australian shift timings: • (9 am to 5 pm) Australian time" • Any Graduate
Roles and Responsibilities: • Read, understand and analyze client processes as per the business rules. • Execute the process accurately and timely as a hands on processor. • Escalate issues and seek advice when faced with complex issues or problems. • Participate in client conference calls and prepare minutes of meeting • Ensure LWIs are followed and updated regularly and train the team members on process updates. • Perform Root Cause Analysis on issues faces and suggest appropriate corrective action for current remediation and future control. • Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls • Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. • Update process metrics on daily basis and maintain MIS. • Always demonstrate the highest level of customer service. • Pay close attention to detail and follow through to resolve any outstanding issues. • Goes beyond immediate requests and activities to ensure both own and related tasks are completed. • Ensure and maintain the security and confidentiality of client data. • Update client applications accurately and quickly in accordance with the appropriate User Guides. • Understand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes onboarding the candidate, people movement & benefits administration • Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent • Follow LWIs while processing & highlight any anomalies in LWIs or process documentation to the SME or Leads. • Must be able to propose process improvement ideas which can reduce time, improve accuracy or enhance controls • Participate in Team building activities.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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