The application window is expected to close on: 12/22/2026

MEET THE TEAM

Webex Customer Experience Solutions is redefining how organizations deliver intelligent, trusted interactions at scale by unifying AI, automation, and human-centered design. We empower agents, supervisors, and analysts with intuitive tools that transform the modern contact center. Operating across a global footprint, our team is highly collaborative, curious, and driven by a shared sense of ownership. We don't just build products; we tackle ambitious challenges with urgency, constantly pushing the status quo to deliver meaningful value. Joining us means being part of a team that prioritizes growth and supports one another in building the future of enterprise communication.

YOUR IMPACT

Lead the strategic product lifecycle for Webex Contact Center, specifically architecting solutions that integrate seamlessly into complex healthcare ecosystems to improve patient access and provider workflows. Translate intricate clinical and administrative needs into a prioritized, compliant product roadmap that strengthens our market position in the healthcare space. Collaborate cross-functionally with Engineering, Sales, and Design to define API patterns and data flows that ensure high security and reliability for critical care lines. Drive the end-to-end launch of EHR-integrated, standards-based solutions to reduce administrative burdens for care teams. Deliver measurable outcomes—such as increased first-contact resolution and faster authorization turnarounds—to establish Webex as the trusted platform for clinical communication.

MINIMUM QUALIFICATIONS

• Bachelor’s degree plus 8+ years of related experience (or Master's/6+ years; PhD/3+ years).
• Experience leading the strategy, roadmap, and lifecycle of an enterprise-grade product from discovery to launch.
• Experience developing customer solutions or integrations across enterprise applications, including healthcare workflows.
• Experience with APIs, integration architecture, data exchange, and security protocols for enterprise environments.
• Expertise in synthesizing complex market needs into clear product requirements and measurable business outcomes.
• Experience building AI products/features and using AI tools for product research, feedback synthesis, prototyping, analysis, or documentation.

PREFERRED QUALIFICATIONS

• Experience delivering integrations with major EHR/EMR platforms like Epic, Oracle Health/Cerner, or MEDITECH.
• Expertise in healthcare interoperability standards including HL7 v2, FHIR R4, SMART on FHIR, and X12 EDI.
• Experience building products that manage PHI under HIPAA, including BAAs and security reviews.
• Current Epic certification (e.g., Cadence, Prelude, Bridges) or experience navigating EHR vendor marketplaces.
• Ability to influence and align senior stakeholders and cross-functional teams.

Why Cisco? 

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. 

We are Cisco, and our power starts with you. 

Message to applicants applying to work in the U.S. and/or Canada:

The starting salary range posted for this position is $171,600.00 to $245,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.

Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.  Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:

• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees

• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco

• Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees

• Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)

• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next

• Additional paid time away may be requested to deal with critical or emergency issues for family members

• Optional 10 paid days per full calendar year to volunteer

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows:

• .75% of incentive target for each 1% of revenue attainment up to 50% of quota;

• 1.5% of incentive target for each 1% of attainment between 50% and 75%;

• 1% of incentive target for each 1% of attainment between 75% and 100%; and

• Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

The applicable full salary ranges for this position, by specific state, are listed below:

New York City Metro Area:

$171,600.00 - $281,800.00

Non-Metro New York state & Washington state:

$151,300.00 - $250,900.00

* For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.