Delivery Operations Specialist

Skill required: Talent Development - Learning Operations
Designation: Delivery Operations Specialist
Qualifications:Any Graduation
Years of Experience:7 to 11 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? • Direct service delivery for a team or deal.
What are we looking for? • Bachelor s degree • Knowledge of typical scheduling methodology • A background in administrative roles • Proven ability in team leadership roles or tasks • 5-7 years business experience with similar background • Should have exposure working on LMS. • Should have minimum of 2 years experience in scheduling learning administration. • Project management skills (Planning & Organizing) • Adopt an analytical approach • Strong organizational skills. • Ability to prioritize conflicting requirements • Strong analytical ability (to devise and produce coherent management reports and statistics) • People management skills (Coaching, listening, giving direction) • Database knowledge (Software programs such as MS Access, Excel etc. plus client systems) • Basic financial analysis (Cost vs. Revenue) • Strong written and verbal communication skills • English language proficiency required • Multi-cultural awareness • Passion for customer service • Initiative, Critical thinking, problem solving skills • Work well within a team environment. • Good time management skills.
Roles and Responsibilities: • Organize scheduling tasks, resources, and priorities. • Work with Delivery Services Management, BI, Capability leads to create viable, cost-effective annual or quarterly schedules and programs to agreed scheduling guidelines. • Ensure Instructor resources are effectively and efficiently utilized against chargeability and utilization criteria. • Ensure Cancellation policies are being followed for scheduling. • Monitor the performance of all daily scheduling tasks in multiple Accenture or Client systems. • Provide management reporting information to show team performance against output, quality standards, volume throughput, pipeline and completion in line with agreed measures (Client or Operations). • Work with Delivery teams, BI, DSM to maintain accurate course, instructor and facility information (Matrices). • Act as first point of contact for escalation of client and operational issues. • Manage issues to resolution, where these fall within remit or scope. • Pro-actively escalate potential serious, high-level issues to Senior Scheduling Lead (L8) • Take the lead in supporting scheduling team daily activities, providing coaching where appropriate and ensuring that all client scheduling roles are covered • Challenge established practice and processes to raise scheduling, cost issues with DM, BI, Capabilities. • Perform all people processes for the team in line with HR policies. • Assist with developing and documenting cross region scheduling processes. • Ensure attrition target for the deal are met and closely monitored • Provide input to Continuous Improvement • Communicate LMS and other Scheduling tool issues or potential enhancements to Senior Scheduling Lead • Responsible for people management, capacity or productivity utilization of the scheduling team. • Conduct monthly 1:1 with subordinates and document the connect on tool.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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