Sr. Director, Engineering - Customer Experience Services

The Opportunity   

Adobe is seeking an exceptional Senior Director of Engineering to lead the vision, strategy, and execution of Growth Apps for Customer Experience Services (CES). In this high-impact role, you'll shape and scale the next generation of enterprise-grade AI applications—defining how our customers interact with intelligence-driven interfaces and workflows.   

  

This is a unique opportunity for a seasoned engineering leader who thrives in a fast-paced, 0-to-1 product environment and is passionate about crafting intuitive, AI-powered user experiences at scale. You’ll collaborate across disciplines to bring bold ideas to life, continuously pushing the boundaries of what’s possible. 

 

What you’ll do 

CES Growth Apps are Adobe’s scaled growth engine—turning customer experience intelligence, AI, and orchestration into repeatable systems that drive adoption, retention, and expansion at enterprise scale. They are a critical bridge between Adobe’s AI first product innovation and sustained customer and revenue outcomes.  

  

Customer Experience Services (CES) Growth Apps represent the growth execution layer between Core platforms (Adobe Experience Platform, GenAI services, orchestration layers), Product led capabilities (Experience Cloud, GenStudio, AI driven workflows) and Go-to-market and Customer Success motions. They help ensure Adobe is not just shipping powerful products but is also systematically converting those products.  This leader will own the Engineering strategy for CES Growth Apps and partner closely with Product, Design, AI/ML to deliver deeply integrated, user-centric solutions that meet enterprise-grade standards.   

The successful leader will:  

• Foster a high-performing, inclusive, and creative engineering culture focused on iteration, design excellence, and technical rigor.   

• Mentor and grow a world-class team of engineering leaders and ICs, attracting top talent and enabling career development at all levels.   

• Serve as a visible thought leader both within Adobe and externally—representing the team at key industry events, conferences, and developer communities.   

• Maintain a strong technical grasp of the team’s architecture and engineering decisions; be ready to dive deep and guide high-stakes decisions.  

 

    What you'll need to succeed 

• 5+ years leading Engineering Directors and Senior Managers in a matrixed, high-growth environment.   

• 15+ years of experience in software engineering, including significant leadership of teams building complex, AI-powered web applications at scale.   

• Proven success delivering 0→1 product experiences, especially within AI, data platforms, or enterprise SaaS.   

• Learning from launching Marketing agents, Ad tech or Sales tech products   

• Demonstrated ability to drive user experience excellence through engineering, partnering effectively with product design and research teams.   

• Strategic thinking with hands-on technical depth—you can articulate trade-offs, evaluate system architecture, and influence at all levels.   

• Strong communication and storytelling skills  

• Able to translate complex technical ideas to executive stakeholders and cross-functional teams  

• Bachelor's or advanced degree in Computer Science or a related field (or equivalent practical experience) 

About Adobe

Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.

Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours. 

Let’s Adobe together

At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.

Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email [email protected].

AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.

At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.

 

Expected Pay Range:

Our compensation reflects the cost of labor across several  U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this position is $209,300 - $429,350 annually. Pay within this range varies by work location and may also depend on job-related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process. In California, the pay range for this position is $276,200 - $429,350

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans.  Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California:

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.