Director, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Account Management

Maintain primary responsibility for managing the customer relationship and profitability opportunities with key customers.
Major Accountabilities:
Maintain primary responsibility for managing the customer relationship and profitability opportunities with key customers. This will include providing strategic customer solutions and achieving mutual goals through leveraging cross functional project teams, systems and processes in order to prioritise and proactively deal with customer requirements.
• Responsible for all account management/business development activities for key customers, including monitoring customer satisfaction with MasterCard’s products and services.
• Design and execute tactical plans to enhance customer profitability, producing all key segments and objectives agreed within the context of the CBA or other business agreement if applicable.
• Develop strong relationships between MasterCard and the customers across all operational functions (fraud, marketing, operations, acquiring, debit and business analysis) and understand customers organizational politics.
• Implement customer solutions that improve revenue generation and enhance mutual profitability.
• Develop strong internal relationships within MasterCard to enable the customers to achieve their business goals and differentiate MasterCard from the competitors.
• Understand customers business strategies and deliver against sales targets for MasterCard products/services.
• Leverage all MasterCard brand sponsorship properties and product management resources to deliver exceptional customer value.
• Responsible for all administrative and operational issues for the accounts including planning and budget/expense management.
In partnership with Management, contribute to developing strategic business plans through the provision of appropriate account and market intelligence and, to take responsibility for the implementation of those plans.
Experience Required:
• Extensive account management skills and sales experience
• Demonstrate multi-disciplinary knowledge, i.e. marketing, operations, risk, debit, acquiring and emerging technologies
• Must demonstrate strong influencing and negotiation skills.
• Demonstrate leadership capabilities in building, leading and developing high performance teams.
• Demonstrate proven ability to develop and successfully implement, quantifiable business plans.
• Extensive industry knowledge and networking.
• Have an entrepreneurial approach and vision.
• Strong analytical skills from a product management/profitability perspective.
• Outstanding communication skills (both in Turkish & Engllish) from a written, verbal and presentation perspective.
• Bachelors Degree or sales experience within a Blue Chip organisation essential.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.