Role at a glance
- Job function
-
Customer Support & Contact Center Customer Support
- Salary
- Not Disclosed
- Location
- São Paulo, Brazil
- Work arrangement
- Hybrid
- Employment
- Full-time
- Experience
- Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years).
- Education
- Bachelor's degree or equivalent and relevant formal academic / vocational qualification
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Role Summary
Customer Service Specialist I role focused on assisting clients promptly and courteously, supporting request processing and a positive service experience. The posting lists a standard Monday to Friday schedule in an office environment.
What You'll Do
- Receive and respond to client questions and requests by phone, email, or other channels
- Record interactions and keep data updated in systems
- Track orders and cases through to resolution
- Escalate issues that require support from other areas
- Follow service procedures and deadlines
- Identify opportunities to improve the client experience
Generated from the employer's posting. Verify important details before applying.
View full postingQualifications
Customer service role handling client inquiries and cases, requiring strong communication, organization, and digital system skills.
Required
- Ensino médio completo (high school completed)
- Excellent verbal and written communication skills
- Excellent language skills (comprehension, speaking, reading and writing)
- Organization, attention to detail, and customer focus
- Familiarity with digital tools and customer service systems
- Proficient computer and keyboarding skills
- Able to work upright and stationary for typical working hours
Preferred
- Prior customer service experience
Original job description
Content provided by the employer
Original job description
Content provided by the employer
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
Objetivo do cargo: Atender clientes com agilidade e cordialidade, apoiando o processamento de solicitações e contribuindo para uma experiência positiva ao longo da jornada de atendimento.
Principais responsabilidades: Receber e responder a dúvidas e solicitações por telefone, e-mail ou outros canais; registrar interações e manter dados atualizados nos sistemas; acompanhar pedidos e casos até a resolução; encaminhar questões que exijam suporte de outras áreas; cumprir procedimentos e prazos de atendimento; identificar oportunidades para melhorar a experiência do cliente.
Requisitos: Ensino médio completo; boa comunicação oral e escrita; organização, atenção aos detalhes e foco no cliente; familiaridade com ferramentas digitais e sistemas de atendimento. Experiência prévia em atendimento ao cliente é desejável.
Education
• Bachelor's degree or equivalent and relevant formal academic / vocational qualification
Experience
• Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0
to 2 years).
• Some countries (e.g., Mexico) may require a health care professional degree or Medical information experience.
• In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
Knowledge, Skills and Abilities:
• Excellent verbal and written communication skills
• Excellent language skills (comprehension, speaking, reading and writing); Fluency skills in a second language may be required
• Proficient computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided complex medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances
Working Environment
Thermo Fisher Scientific values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirementsfor this role:
• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.
• Able to work upright and stationary for typical working hours.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to perform successfully under pressure while prioritizing and handling multiple projects or activities.
About the company
Thermo Fisher Scientific
Large Enterprise
Thermo Fisher Scientific is a global leader in serving science, providing a wide range of analytical instruments, reagents, and software solutions for healthcare, pharmaceuticals, and life sciences research. With a commitment to innovation and quality, the company enables customers to make significant advancements in scientific discovery and healthcare diagnostics. Thermo Fisher operates in more than 50 countries and employs over 80,000 people, fostering a collaborative environment aimed at enhancing global health and safety. Through its broad portfolio of brands and technologies, the company plays a vital role in accelerating life-changing research and improving patient outcomes worldwide.